Get matched with top plumbing installers for a remodel or addition in Junction City, KY

"The job was to run a gas line for a stove while I was out of town. They had told me the job would be done on Tuesday and Wednesday. On Friday I get a call that the drawers to the stove are on the floor and the piping is just hanging there. So I call them...apparently they didn't have the right part and the installer was off for the next 2 days - so would be there on Sunday to finish the job - which by itself isn't terrible; however, they didn't tell me that they'd shutoff all the gas to the house - meaning no hot water and no heat in the house. When I asked them to send someone out immediately to finish the job they said that they couldn't do that...meaning that Sunday would be the earliest. They did call me back later to let me know they would get someone out on Saturday to finish the work. Then, they called me back on Saturday morning to let me know that only Chris could finish this job and so I'd have to wait until Sunday - meaning no heat or hot water when I get home."

"as advertised"

"My experience with LexRooter was excellent. I highly recommend them. I give them the highest rating for the work they did for me. I have owned my home for more than 38 years. Never have a had a sewage back up before. It was coming up through the finished basement floor drain pouring all over the floor. At a time like that a person feels rather helpless. I phoned LexRooter and the dispatcher was warm and professional. Music to my ears, she said a technician would arrive in less than 30 mins. Markiss arrived shortly after I hung up the phone. He listen carefully to the things that I had done in an attempt to unclog the mainline. Immediately he went to his truck and brought in a high-powered snake to snake the basement drain back to the easement at the back of my property . When this snake wasn’t successfully clearing the blockage, he quickly contacted his supervisor. I appreciated this so much because not only was he working with integrity himself, he had the humility to know when he needed to ask for help wasting no time!! I consider that to be a very very valuable resource in any technician. Daniel, his supervisor arrived. I believe he said he has worked for the company for eight years. I appreciated his experience and skill. Daniel impressed me immediately. He was very respectful and yet confident in his own ability to address the problem. He listened to everything I had to say and everything the other technician had to say, and then he moved forward from his experience to do the exact things needed to fix the problem and fix it quickly He explained to me that he needed to use a snake that was a larger gauge which he had in his truck and he told me that the right thing to do was to create a clean out. My house was constructed a long time before and it didn’t have a clean out in the yard and it didn’t have any kind of clean out in the house. He quickly constructed a clean out at very minimal cost that accommodated the larger higher powered snake, which in short order resulted in one of the most wonderful sights a person could have when their house is flooding with sewage -suddenly the basement drain happily started to swallow up, sewage draining very very quickly. Now not only do I have the mainline drain clear and functional, I finally have an easy access clean out. Yay!! The company is very lucky to have Daniel working for them. I feel confident that in every job he has a hand in, not only will the problem be solved, it will be done fairly and as inexpensively as is reasonable. Daniel will leave his customers eager to use LexRooter again if need arises. Markiss and Daniel worked together efficiently. The speed and quality of the work turned a nightmare experience into one that left me with a lot of gratitude in my heart. The bill was also extremely fair."

"It went very well! Tim came to the apartment and looked at the issue. He told me that he will place the order for the new and more efficient unit than the old boiler and install asap. Tim's crew came the following Monday to demolish the old boiler and installed the new boiler on the same day. The new boiler was up and running on the same day. It was a smooth startup!"

"I am beyond impressed with the work and customer service provided by Counter Culture! They truly went above and beyond to ensure that we had a exceptional experience. We visited quite a few different granite/quartz showrooms in Lexington and found that Counter Culture had the best selection for white quartz and was reasonably priced. What really made our experience so great was that after the counters had been installed, that evening we realized we needed our dishwasher bracketed to the counters. We texted GJ (the President of Counter Culture) and he came out at 7:00pm that same night. We were not expecting him to drop everything and come out that night and were blown away by the level of care and customer service he provided. While the counters and workmanship is beautiful, I think our experience speaks volumes to the overall experience and attention you will receive as a customer here!"

"My experience was Terrible! Owner called me 1 year After work completed and said I didn’t pay my bill (which I had already). Mentioned this to a friend and she said Zach Gammon pulled the same double-billing scheme on her! Incompetent employees , shoddy work, left tools on job site. Charged me $1,000+ to dig a new water line 10 feet one winter. Use at your own risk!"

"They were on time, professional, polite and very friendly. Jesse couldn't get the job done because they didn't have a camera to put down the pipe, but he tried with 2 machines to clear the clog, still couldn't get it. Very pleasant to deal with, I would hire them again. The thing about Jesse, honest as the day is long. Very knowledgeable, very nice."

"It went very well. He was very professional, thorough, helpful and knowledgeable. Would definitely recommend as well as use again. Job well done. Thank you."

"I called Randy for an upflush toilet install. I am so glad I called him! He returned the call promptly, was honest upfront about his workload. He showed up on time when he said he would, polite, professional and an incredibly humble man. Thank you so much for doing an amazing job. We will call again for future jobs!!"

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."