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"We worked with Bruce & his staff did an excellent installation of our beautiful carpet. We would highly recommend CAROET outlets of Tx in Garland."

"I was very pleased with my experience with TLC.  I was frantic to find someone to come out same day to clean up carpet stains left by our dog and to remove the odor.  Our dog had gotten into something that did not agree with her tummy and left us quite a mess on our carpet.  TLC was extremely responsive and said they could send someone out same day between 12-2pm.  The technician arrived shortly after noon and immediately got to work.  I also liked the fact that when I called and when the technician came they both informed me that there is no guarantee of pet stains coming out 100% and that they could reappear.  They wanted to be honest with me of this fact since many companies will not tell you this.  After about 20-30 minutes I was asked to check the location and whether I was satisfied.  The stains were gone and the smell was gone!  I was very pleased with the service, the professionalism of the technician, and the price.  I would definitely use them again! <br />"

"As promised the installers came in on time and worked diligently to remove the ceramic tile which was extensive and very well adhered to the concrete slab, but they got the job done, prepped the floor for the installation of the wood flooring. They discussed with me how I wanted the wood layed and were open to my suggestions. The installers did a great job and easily adapted to a couple of changes I asked for. The job was finished on time and they worked hard to clean up as they went."

"Carpet installation was completed in 1 1/2 days as scheduled. Team arrived on time each day and were very professional. The house looks great."

"They were good and provided very good personal service. They had very good as well as quality installers and their pricing was good."

"Sales person was knowledgeable and patient helping us choose a product. He was on time for measurement. <br /> When installers arrived, there was confusion about whether baseboards were to be removed and reinstalled. Sales person had said they would be. Installer balked that they would not look good when complete. After a call to office, the sales person agreed there would be no charge, and we elected to proceed with removal and reinstall. <br /> Sales person apparently did not fully appreciate the amount of leveling (grinding of slab) to be done, so installers had more to do than they anticipated. It seemed like the installers or their schedulers didn't account for the baseboard and leveling to be done and that pretty much threw off the installer's schedule. <br /> The first estimate was 2.5 to 3 days for installation. They did not finish until late on the 4th day. After the 2nd day, the leader of the installers was late, so his workers continued working without him. He had apparently been booked on another job. The leader was very friendly and accommodating, but was obviously stretched too thin. The team showed up several hours late on the last day to complete the job. <br /> The quality of the installation was acceptable, but gaps at the ends of the planks (in many places) and between planks (in several areas) were noticeable. Installer's solution was to use putty and stain to fill in or mask the gaps. When we called the sales person to describe the situation, he said he would look into it and get back to us. He did not. If the installation leader had been present during the entire installation, perhaps there would have been more attention detail and fewer gaps. <br /> Installers did good job cleaning up after themselves. Even though the baseboards need to be repainted, we are pleased with our choice to have them removed and not have to use quarter-round to cover an installation gap on the edges. There was a box and a half of planks left over for spares, which was good. <br /> Overall, the price was right, and the finished product is acceptable. We've filled in and gotten used to any gaps between the planks. The overall grade of C represents the frustrations during installation, gaps between planks, and lack of responsiveness of sales person after the sale. <br /> <br /> <br />"

"Some companies promise the moon and then and quot;dashand quot; your expectations. Some companies promise what you are dreaming of and then and quot;dashand quot; off with your cash. In these times of less than reputable contractors it is indeed refreshing to meet someone you can simply just call a PROFESSIONAL and then they back that up with their actions. Carpet Connection was my first experience with wood floors and if I ever need another one done they will be the ones doing it, no question! The estimate was done in my home by Wes the owner of Carpet Connection. We had gotten two other estimates from tile companies to put down tile floors that looked like hardwood. Wes measured, figured the cost, and then asked the 64 thousand dollar question. and quot;have you ever thought about hardwood?and quot; Well sure we had, but the cost was always too much and the budget was always too short to make that jump. Wes gave the most competitive price ever on the job. He was able to give me real hardwood for only $300.00 more than I was quoted for tile! That was a no brainer. Now comes the good part. I paid half of the estimate up front and set the date for the install On Monday morning, right on time, two people showed up to start the job. They demolished the entire tile floor in two days and cleaned up the very dusty mess. From that point the same two people then installed the entire floor of my living room, dining room, and hallway in only two more days. Friday arrived with the Foreman inspecting the final job and checking that we were 100% happy with the results. I paid the remaining balance and thought the process was done. Boy was I wrong! Within days my phone rang and it was Wes himself calling to verify that I was happy with the job! I was not happy I was elated! The value of my home has increased as a result of the new flooring. I can now walk barefoot to the bedroom in winter without having to put on snow shoes. Carpet Connection has restored my faith in the true business professional. At Carpet Connection it seems to be all about the customer, NOT THE CUSTOMERS WALLET! Should you use these guys? H*** yes! <br />"

"I had the tile near my front door and fireplace removed, the carpet in 3 bedrooms replaced and wood flooring put down in the entry, hallways and living room space. The floors look great and the installation process was seamless. The crew arrived as scheduled for the installation - it took about 2 days to complete. <br /> The sales representative worked with me on the pricing to help keep me within my planned budget. He was professional and prompt. The only con is that my sale rep wasn't available after the installation (he was on vacation) and the personnel in the office weren't able to assist very much. Also, care instructions and details on the warranty for the flooring was not provided. <br /> That said, when I'm ready to replace the tile flooring in my kitchen and dining area, I will use Mr. G's flooring again (with the same sales rep). <br />"

"Over the past 30 years or so, we have purchased flooring from Copeland’s about 5 times. Regardless of if it’s the whole house or just one room, Copeland’s exceeded our expectations. Tod & Kyle are knowledgeable about the current decorating trends as well as of the attributes of each product line guiding us to make selections that were perfect for our space and needs. I dreaded the installation process, but the crew was impeccable. I’ll never know how they got my entire house of furniture moved out and back in PLUS installed carpeting in my whole house. It was amazing to see the crew working as a team. They didn’t even have to talk - they just knew what the other was thinking and did their job like the well-oiled machine they are. I highly recommend Copeland’s over a big box store - quality, value and customer service are king in my book!"

"Our salesman, Harold Scherer, was absolutely first-rate and I would recommend him to anyone. He helped us find the perfect carpet and worked with us to find the best price. The carpet we selected was patterned, and the initial installation crew did not line the seam up correctly. Several appointments with various members of the installation department were required, which was a significant inconvenience. In their favor, they arrived on time for all of these appointments. Eventually, they stepped up to the plate and ordered new carpet to replace the mismatched piece and did not attempt to charge us for the additional (expensive) carpet. It now looks exactly as it should, and I'm confident that if we had ordered a non-patterned carpet our overall experience would have been an A."