
Serving Kayenta, AZ and surrounding areas
In business since 2010
Free estimates
Credit card accepted
"It didn't go well. First, they were late in arriving. (I was told they would be here at 3 p.m., not that there was a window between 3:00 and 4:30 during which they might arrive.) I assumed (wrongly) that there would be three people working two hours for a total of six hours per the coupon. There were only two and they had written instructions that said they were to work for two hours. They arrived at 4:00 p.m. and by 6:00 p.m. they hadn't even started the downstairs. I showed them the coupon and explained that two times three equals six and therefore I had another hour coming to me.
The bathroom floor was not cleaned and I noticed this while they were still here, so I had one of them go back up and clean it. The bathroom countertop was not cleaned; there was hard water residue on the joint between the top and the backsplash which could be easily seen and felt when running my finger across it. (I removed it with a wet sponge.) They might have wiped the tub/shower with a rag, but they did not clean it. They left streaks and shoeprints on the wood floor in the bedroom where they sprayed some cleaner and then stepped in it.
They seemed very proud of their work in the kitchen, but on further inspection they did not clean all of the countertop. They certainly moved a lot of things around, but didn't bother to actually wipe any surfaces before putting things back. They did clean the vinyl floor and vacuum the carpets. And they did dust. I'm thankful for small favors.
By 7:30 p.m. they still were not done downstairs and I was late for an appointment. I told them to finish cleaning the bathroom, not to bother with the downstairs bedroom at all, and sweep, not wash, the marble and granite floors, and vacuum the downstairs carpet. Against my explict instructions, they washed the marble floor in the bathroom and the granite floor in the hallway with whatever filthy water was in their bucket. Later when I looked at the floor I wanted to cry. It was streaky and dull. I knew I would have to get down on my hands and knees to clean them properly and get the filthy residue up.
I also asked them to clean the inside surface of the sliding glass door. This they appear to have done, but not before breaking one of the vertical blinds so it doesn't attach properly at the top anymore and yanking one of them out and leaving it set aside.
Everything they did, they did only part way. Some of what they did was simply counterproductive. I just spent two hours this morning cleaning what they did not and what was dirtier after they left than before they got here.
I don't know who is giving this company A ratings, but I suspect they are not people who actually used this service.
"





+2



























