Get matched with top fridge, freezer or ice maker repair or service pros in La Porte, IN

"Great communication, friendly tech, fair pricing!"

"He was very nice guy. He came on time and did a good job."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Steve arrived promptly to change out a faucet and to assess a shower head that was too high for us to safely reach. Steve replaced our laundry room faucet efficiently and solidly. Such a relief to have one that works properly. Steve recommended an alternate fix to our high-reach shower head. He will look through the hardware options and see what Graham can provide. At least, we know the direction to pursue."

"Excellent fast service"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"A little on the pricey side but not that much more than others. Thing was, when Ben showed up I was expecting a two or three day wait but he told me that he could get right on it. Soon he was on the phone and before you know it I had more Downing trucks in my drive than a plumbers convention. The wife and I laughed that the neighbors probably thought that we must have had a major plumbing failure. Soon Dave showed up to assist with the installation and in just a few hours our shiny new tubs and faucets were ready to go. All of the workmen were very polite and capable. This is the third time that I've used Downing in as many years and I am satisfied. Thanks guys."

"Total disaster. First off Maglish was sold to ABC, a company in Illinois. So you are not dealing with Maglish, it's ABC. The pilot light went out on my water heater bought from Maglish. It is only 3 years old, it is under warranty, and needs a new igniter/flame sensor. ABC quoted an astronomical 2k price range to swap out the igniter! They even refused to honor the warranty and give me the part so I could have a reasonable professional install it. Now we have no hot water for the indefinite future. I am working with actual reputable local companies to fix the problem."

"Everyone told us we had to replace our entire air conditioner. He was able to replace a part and it fixed it. We find him to be very honest and reliable."