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"We engaged Tom Burrell of TD Burrel D&S for a deck renovation project that involved updating an aging wooden deck with TimberTech composite decking. From the outset, Tom demonstrated exceptional craftsmanship, creative spirit, and a deep understanding of the materials. We selected Tom due to his expertise and experience with TimberTech, his competitive pricing, and his flexibility with the project scope. We received quotes from three other deck companies, all of which were more expensive and less accommodating. Tom was thorough, detailed, flexible, patient, and kind. We recommend Tom and his work, however, a few considerations to keep in mind: 1. Our project was planned for 2023 but was ultimately delayed into 2024 due to unforeseen financial circumstances and impacts from other projects. Though unplanned and unfortunate, Tom maintained consistent communication with us throughout this period. 2. Tom operates mostly as a one-man team. While this is reflected in his lower overhead costs, it also means that the project pace will likely be slower compared to companies with larger teams. Our project was initially scheduled for a few weeks but ultimately took several months to complete due to necessary structural corrections, additions to the work order, intermittent issues with equipment and weather. 3. We recommend proactively asking about potential incremental costs for any changes in scope and stipulating that any updates be discussed and agreed upon in writing before implementation. For our specific project, corrections were necessary to the existing deck structure and additional items were discussed and added to the work. This resulted in the final project cost exceeding our initial budget expectation. While these changes were required and requested, discussions regarding the additional costs occurred late in the project. Keeping all parties aligned on scope and cost will help avoid any surprises and make finalizing the project easier. Despite these considerations, Tom is committed, easy to work with, and delivered a beautiful deck that our family will enjoy for many years to come."

"They came and put in extensions on the gutters. One was very poorly installed."

"I am happy to report that after my less than stellar review of Rush Construction, Chad made good on a promise to fix our deck. We are completely satisfied with the results. He came back and fixed the separation that had occurred on the deck boards himself. He also replaced the entire railing surface. We appreciate that he reached out to us and made good on work that needed to be done."

"The crew was on time and exceeded my expectations"

"Excellent experience with Fischer Decks. Brad is expert - been doing decks for 30+ years - it’s all perfect. Joe"

"How often can you write a review and say you are 100% happy and would not change a single thing? This is that review for Nate Hudon and Deck Company. Pictures are attached of our new Trex Spiced Rum deck with composite posts, signature railings, wedge and riser LED lighting. Nate impressed us from our first meeting. He is honest, knowledgeable and experienced. His communication was excellent. He listened to us and designed the deck we envisioned, down to the details of lighting placement and support post locations. Shawn and his construction crew were hard-working, talented, courteous, and friendly. Despite adverse weather conditions, they arrived everyday at 7am, worked all day and completed the project on time. The first day, alone, they completed the demo of the old deck, dug holes for the new support posts, had the village out to inspect, and poured concrete for the new supports! Amazing work ethic. We showed Shawn a picture of a support post design we liked and he made it happen! They repaired our brick patios around the new support posts and relocated a huge limestone stepping stone. The crew put down plywood to protect our lawn and boards to protect the driveway from the dumpster. The dumpster arrived the day they started and was removed the day they finished! The clean-up left our property spotless. They even power-washed the driveway. The village inspector had nothing but praise for Nate, Shawn, and Deck Company. Nate promised we would be happy and he was true to his word. Great people! Great company!"

"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."