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"Hired these guys to replace a hot water heater. While unpacking it in the driveway, a careless installer threw the packaging material and it landed on our car, denting the hood. They immediately acknowledged what they had done, called their office, spoke to someone named Dave, who reportedly advised us they would take care of the damage and would be in touch soon to make arrangements for repairs. That was the last time we heard from these clowns. "Dave", whoever he is, never called back, and failed to return numerous phone calls. In other words, he ghosted us. Bottom line on these morons - hell will freeze over long before I'll ever use them again. "

"I hired Doty to repair a vent pipe. The work was completed. I have asked several times for a detailed invoice of the work performed and equipment that was rented to complete the work and have yet to receive that invoice or even a call to discuss the issue. I believe that they overcharged me for a piece of equipment that they not even use to complete the work. They also damaged my yard while attempting to use this equipment and never once have I been contacted by a manger as I requested. Their customer service is terrible and I would not recommend them to anyone!"

"When my furnace stopped, I called Tim because he was the last to service my old furnace before I bought the home. He came 1st thing in the morning, confirmed parts, and had it repaired quickly. He was fast, empathetic, and knew exactly what he was doing with my old furnace! "

"Thank you. I ended up with a furnace and air conditioner properly sized for my house, which has dropped my utility bills (so far) by $100 a month. They also came up with a great plan for a steam humidifier to address my breathing problems, and truly the air is cleaner than it used to be. I have been able to discontinue using most of the extra HEPA units I've been running, which once they are all off may increase the savings to $200 a month. Thanks for really figuring out what I need! I will be back if I need anything else! Note: final calibration of the steam humidifier will occur after our water softener gets fixed, for the obvious reason. I totally trust them to come back and finish up that little bit!"

Service Professor is an electrical, plumbing, heating and cooling service & repair company all in one! We have been locally owned and operated since 1978 offering same-day, quality service to over 75,000 customers throughout West Michigan! Service Professor strives to deliver exceptional customer service to keep our customers' homes running safely and efficiently all year long. Our professional, friendly technicians undergo thorough background checks and drug testing to ensure the safety of your home and family. We provide upfront pricing, so you always know exactly what you'll pay before any work begins. We are licensed and insured!