Get matched with top plumbing installers for a remodel or addition in Litchfield, IL

"as advertised"

"I would steer clear. 1. Pay with check discount is not guaranteed. We had a service done in mid-February, and were mistakenly charged the full amount, even though we were told we would receive a 3% discount. We were then told they would mail a check. No luck. Debbie has my Zelle QR code and info and still refuses to refund the overcharge. She would rather argue than honor her discount. 2. Does not stand behind their "100% Money-Back Satisfaction Guarantee on Service." We had an error code on our furnace. Tech came out and diagnosed as a bad inducer. We believed him and purchased a new one. They installed it right away and also did an inspection. Total was about $1100. Steep, but not bad since the tech said that should get us a few more years on an 18 y.o. furnace. The inspection went well and we were happy. Next day the error code was back. Different tech came out and diagnosed as a control board issues. $900 to fix. Ouch. He was at the house for a long time to do the diag. After asking for detailed information, Debbie refused to give any insights and lied to us about not being charged any mark up on the inducer. At this point I was definitely not satisfied! The more questions I asked to get to the truth, the more Debbie blamed us for the age of our furnace. I asked for a refund of the service and told her she could come get the part once we received the refund. This was because we STILL had not gotten the check discount she promised us! The part was charged at $600+ so the remaining amount for the service is $475 which includes the inspection that failed to find the control board issue. That and the check discount comes to $500. on a nearly $1100 bill. But Debbie would rather blame us for asking questions and not being grateful for the time they spent NOT FIXING THE ISSUE! Debbie lied to me when she said she would give the refund and come get the inducer. She has gone back on her word and refuses to make it right according to her own posted "promise." Debbie can send the refund amount through Zelle or bring a check when she picks up the inducer to resolve this issue. The BBB has now directed me to the IL Attorney General."

Hays Plumbing Co., Inc. has been a family owned and operated company for two generations. We provide a variety of plumbing related services to Springfield and surrounding communities in Central Illinois. Here at Hays Plumbing Co. we specialize in those challenging and tricky plumbing tasks. Some of our specific services include, but are not limited to:\n\n-residential plumbing repairs\n-remodeling and new construction\n-installation\n-water heaters\n-disposers\n-sump pumps\n\nStop wasting time talking to machines and being just another service call customer. Work with us and get the personalized service with attention to detail you deserve. So next time you are looking for a quality company that will be honest about their recommendations on what will work best for your situation, call Linda Mattson and her crew, to see why they will be around for generations to come.

"For the 20 years we have been in our house, we used The Kitchen Master for our kitchen, our master bathroom, our hall bathroom and the best **** mud room you will ever see. Jennifer is an extraordinary designer and Ted is a perfectionist who will make sure his team delivers top notch work. For our first project, the kitchen, we ordered the cabinets through The Kitchen Master but had our own contractor install them. Big mistake! A few years later when Ted came to the house for the next project, he was so disappointed with how my contractor hung the kitchen cabinets that he fixed them for me. I’ve never used anyone else since. We haven’t had a major project in about 5 years but when I decided to sell my house, I needed a few things fixed to make everything look great. Some water damage below the sink had warped that cabinet, a toe kick was beyond a simple touch-up, and then I broke a glass pane in one of the kitchen cabinets 2 weeks before showings were to start. Ted and his team hopped right on it when I called. They didn’t have to do that. My work wasn’t going to be a big money maker and I’m moving out of state so there isn’t the promise of a lot of work in my next house. But none of that mattered. Ted and his team made me feel like they always make me feel - like my project was the most important one in the world."

"JACK AND MOSES INSTALLED NEW KITCHEN WINDOWS FOR ME AND THEY DID A GREAT JOB! THE NEW WINDOWS ARE GIVE MY KITCHEN AN UPGRADED LOOK AND REALLY OPENED UP THE ROOM. i ABSOLUTELY LOVE THE WAY THEY LOOK PLUS THEY ARE FUNCTIONAL BECAUSE I CAN OPEN THE DOUBLE SLIDING WINDOWS EASILY AS WELL AS THE SINGLE CRANK WINDOW I ORDERED. JACK AND MOSES WERE PROFESSIONAL, FRIENDLY, AND PATIENTLY ANSWERED ALL MY QUESTIONS. IF I DECIDE TO PURCHASE ANY MORE WINDOWS I AM GOING TO REQUEST THEM AS INSTALLERS. THEY WORKED REALLY HARD THE ENTIRE TIME THEY WERE HERE AND COMPLETED THE JOB FASTER THAN EXPECTED. THE PROJECT MANAGER, CORTEZ WAS VERY PROFESSIONAL AND POLITE AS WELL."

"Travis was the installer. He was friendly and courteous. He explained all of the work he was going to do before he started. The finished product look great. He super nice to my 80 year old mother who sometimes got in his way while she was trying to watch what he was doing. He was also friendly to my two dogs. My whole Bath Fitter experience was great and I would definitely use them again and recommend them to family and friends."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Service was amazing. They were always clean, very clean and they did it fast. They sent out 6 people to do the job."

Heartland Plumbing & Sewer, Inc. is a family owned, full-service, modern plumbing company based on simple old fashioned values. Here at Heartland, we strive each and every day to ensure and deliver complete customer satisfaction with honest, professional, courteous service, with the highest level of quality workmanship.\n\nServing residential and commercial customers throughout Illinois, Heartland Plumbing is licensed, bonded and insured for our customer’s protection and peace of mind. We offer quality plumbing services at the most reasonable rates. We also provide same day service!\n\nWe understand that you have many options when it comes to plumbing contractors. Here at Heartland Plumbing, we excel in helping you solve your plumbing problems and strive to be your plumbing contractor of choice. Heartland Plumbing takes immense pride in the way we take care of our customers, and it is our goal that your choice will be us!

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."