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"did a great job"

"We were initially Very happy with the work All-State Exteriors did on our roof this summer after some wind and rain damage caused leaking in our home. We experienced additional leakage after they had completed the roof and answered in a timely manner to repair the vents in our bathroom causing the leak. While initially doing the work on our roof, two of the guys asked to come in to look in our attic because they accidentally pulled out the roof jack, but we don't have an attic because it is a modular home and there is no access panel to the piping they accidentally pulled apart. They told us they were pretty sure they fixed it and we shouldn't have any issues. This should have been a red flag to us. As we enter the winter months, we turned on our furnace and it isn't working right.we call an HVAC company to come take a look and they verify there is nothing wrong with the furnace and ask if we had any roof work done recently. When we tell him we had, he looks at the roof jack and tells us that there are definitely issues with it and we should call the roofing company back to fix it as they should be insured against any damages they cause while working. We called a representative who we had worked with when we had the first issue after installation and he came out. He was here for approximately 20 minutes and told us it had to be with the piping and we would have to cut access to fix it and once the piping was fixed he would come out and replace the roof jack. My husband later that day cut an access point and nothing was wrong with the piping, this was confirmed by HVAC personel. My husband calls the same representative to let him know the piping is fine and the representative says he would be out Wednesday to fix the roof jack. It is Wednesday and by 1PM no one has came so, my husband calls the representative to confirm he was still coming out. This representative then says "Oh my manager forgot to call you let me have him reach out." When the manager calls my husband explained the situation and the manager asks "Why do you think that's our problem?". After more of a conversation as to why, the manager told my husband he would talk it over with the initial representative and call back. We are going on 4 days of using space heaters and no solution while the manager "talks it out with the workers because they are saying that didn't happen". Well, the manager called back and his solution was "If you buy a roof jack we will install it because my guy said that did not happen". My husband and I were both home when the installation was done and both know that there were 2 men looking to get in the attic because of accidentally pulling out the roof jack. I understand that you are roofers, but if you mess something up, fix it. Don't put that burden on your customer who trusted your company to do the work and not mess with anything else. I am highly disappointed in how this situation is being handled after a great first impression"

"Our salesperson (Bill) was excellent. We were comfortable with his knowledge and his willingness to accommodate our different design ideas. The office manager (Renee) was terrific. She was very friendly to work with and always very responsive to our inquiries. We also enjoyed working with the job foreman (Greg). He was very communicative and we really felt like he treated the project as if it were his own house. Finally, the owner (James) was terrific to work with. Yes, he's the owner, and yes you expect him to eventually make sure that a quality product is delivered, but he did all of that and more. He really took ownership of everyone else's work and made sure we were happy with the end product. Plus, he's just a fun guy to work with!"

"They scheduled to come in March, they showed to the scheduled to do the installation that seemed to go okay. So, that was the week of March 21st on Saturday. And when they finished the job but nobody came to check anything when the entire order of the sliding casing for the locks were detached from the door and turns out that it was missing some bunch of screws when they came back on Monday. I had two different people to speak with over the weekend, but I never heard anything else. I even sent emails and photos to the company over the weekend but nobody responded and this whole thing. It was over a month a month now and it was still not resolved. It is very difficult to lock and unlocked the door which also makes my kids being annoyed with it. On weekend, someone answered the phone and told me that someone will come but nobody really came to resolved this."

"I ordered all new windows from Mike Murnane upon returning home from deployment on June 17, 2024. Mike never ordered the windows. He stole a $5,000 down payment and strung me along for almost a year. Toward the end of November 2024, mike admitted the windows hadn’t been ordered but he was working on other jobs and would pay me back in a week. This continued for months. Filing a lawsuit. These guys are absolute crooks, do not trust them with anything. Update as of 04/22/2025 In regards to the review below, you guys are comical liars. Numerous calls were placed to your office in the early months. You guys sure knew mike then. You guys were able to get ahold of him a few times I couldn't. Your business has atlas exteriors listed as a DBA. All of this has been recorded, pictures saved, and the old "oh we don't know that employee" does not work when I have called your office for him and your secretaries get ahold of him for us. Months later you switched to suddenly not knowing a person using a listed DBA you have given business cards to? Same address? It'll get sorted in court unless money is returned."

"Ed was fabulous! Great communication. Helped us pick the right options that looked good and were in our budget Highly recommend!"

"The job was done very well! They are the only one who diagnose the problem and they redo the work and fixed it."

"I would leave 10 starts if I could. Communication and updates were great from start to finish. NIKO and MANUEL are absolutely wonderful. They worked my porch and patio projects start to finish. Both are very precise in their workmanship and such a pleasure to work with. Parks Sr. and Shawn were on top of everything throughout. I could not have asked for a better team to work with. I will definitely use AIS Renovations in the future for any upcoming projects and I will Most Definitely request Niko and Manuel. Great company to work with. I am so very happy with the completed results. Thank you AIS Renovations. And a Big Thank You to Niko and Manuel."

"Job was done on time and the end product looks great. Cameron Box and the crew knew what they were doing. They all were professional and answered any questions I had."