Get matched with top concrete patios, walks & steps installers in Long Beach, WA

"The estimator that came out was very friendly and knowledgeable. He took the time to understand my needs, and it didn't feel rushed. I enjoyed the conversation. One thing I wish they would offer, is a turn-key solution. There were aspects they weren't willing to take on - adding drainage under the deck, creating a hard barrier around the deck, etc. This means, I would have had to complete some of the work myself, or hire it out myself. I would expect for this price they presented, they would subcontract whatever other services I would need to complete their deck installation. The estimation and bidding process was not very transparent. They provide a final cost estimate, and aren't able to illustrate the various costs (labor, materials, profit) in detail. I also wasn't given a copy of the estimate, only shown the final number on the estimator's computer screen at my house. After having the evening to think things over, the price seemed pretty high to me. I created my own cost model using the actual retail costs for materials from the same company they buy their materials from, a generous fully-loaded rate for labor, and a generous 50% profit margin (on labor only). My model was showing a price about 35% lower than what they presented to me. I went back and forth with a couple of folks at USI, and they told me it was a 33%/33%/34% breakdown. This doesn't make sense to me, since the labor should roughly cost the same (assuming the same size, type, and features) no matter if I choose expensive or inexpensive materials. This model should break in most situations. The only cost justification they made was a 5 year warranty on construction - which is great, but given the cost, it feels like I'm buying an insurance policy on it anyway. The other thing was their quality, which is undeniably a contractor's reputation. Without seeing the cost breakdown, how is someone supposed to know how to make compromises, or to even make sure everything I was asking for is included? I'm not cheap, and I value craftsmanship and good service - I know that costs money. But if you can't illustrate that and educate a customer that what you're presenting is a good value, then you won't be getting my business."

"Elias Contruction provided a detailed estimate after inspecting the roof and making some qualified recommendations. The project required a few change orders that were not clarified in writing. I would recommend hiring Elias if you get changes in writing. They cleaned up pretty well although they missed a few things due to finishing in the dark. Overall satisfied with the job and cost was 60% of other bids due to sheathing adjustment."

We pride our company on reliability, great communication, integrity, and quality work. We have 15 years of experience in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business!

"Scheduling was fantastic. They were more than pleasant and flexible when I had to reschedule twice to coincide with the arrival of the new window. They explained the process and rates to me (setup, cutting, clean-up) in detail and that the job usually takes about 3 hours. The price according to friends and others was the best around. The job was to be done early in the morning. The gentleman arrived a few minutes early and we reviewed again what was to be done. First concern was that it was my understanding that something would be put up to catch the mess that was made. I guess I was wrong since I was told it was my responsibility. I had to run out for tarps and throw something up. Then there was also a small problem with the measurements I made but he was very diligent with getting it right. Cutting seemed to go well but things were a little slow because of the measuring and the foundation was so thick. After close to 2-2.5 hours I had to run to work and after talking to the man it seemed like everything would be wrapped up soon but to have my wife call if there are any problems. I also said I don't want you to rush, just do a quality job. But after he finished cutting he left without cleanup. The place was covered in dust, a 30 gallon container of some water and cement mixture, and a couple hundred pounds of two large concrete slabs. He told my wife and assumed I didn't want to pay the extra hour for the cleanup and that it was very easy for me to cleanup myself. Cleanup wasn't easy especially since the window installers were coming the next morning and the slabs were blocking the work area. It took me some 7 hours to the wee hours of the morning to break up the concrete small enough for me to haul outside. Even though I made a make shift enclosure to keep in the dust, there was fogs of dust in my basement for days. I felt like a coal miner with black lung. It took weeks before all the dust was finally settled and vacuumed up. Overall, I think it just came down to this one worker not wanting to clean up or just assuming I could do it. I would still recommend the place for the price and reliability. I would just be very clear about what's expected."

"Walk through and estimate went very well. He wrote a bid out but did not include anything in the list that we wanted him to do. He did redo the bid by  writing out on another form what we wanted him to do. The details were vague on what workmanship would be. We ened going with someone else because of timeframe. <br />"

"It went great! The owner was very good at getting back to us in a day. We did constant communication to get a day for him to come out. Once he came out, the project was done in less than a week. His worker Zac was fantastic. He double checked everything we needed. Was very kind and courteous. The work was done fast and efficient, so we paid less then the bid given to us! When does that ever happen! Thanks for a great job! Steve and Lisa"

"They were incredibly responsive during a very hard time. In the space of 4 days our home flooded (during a week when there were lots of homes flooding -- they had a foreman on site to take a look within 24 hours, when a competitor wouldn't have been able to even look at the problem for a month). In addition to our home flooding, our son was in a terrible accident and was in ICU for several days, and the hospital for 5+ weeks (he's still there as I write this). Some folks from our church called Justin at Western and asked if they could provide the labor and they could install the sump system to take care of the immediate flooding project. My wife and I weren't even there and between our awesome Church family and western they dug the trenches and installed a sump system to take care of the flooding issue. Western was super busy with the unprecedented flooding, but they worked with us. The second part of the project in preparing the foundation in a stairway to the basement hasn't been completed yet, but is scheduled, and I'm confident they'll do a great job with that too. I'll repost more info if I feel it is needed."

"The estimator was punctual and had great suggestions to help us economically get the project done. When the guy came to cut the cement, he was very careful when cutting and gave suggestions for options to make it easier for us to actually break out the concrete after his cuts were done. HE was very neat and cleaned up everything after he was done. <br />"

"My wife and I can not say enough positive things about our experience working with Brad and Scott at Straight Line. Throughout the entire process of designing and building our home, they were thoughtful, courteous, and very responsive. From the outset, they were very clear on what the costs for the entire project would be and provided very detailed cost breakdowns for each element. Moreover, when we had questions or wanted to make changes (either additions or subtractions) they kept very detailed records and were clear with us about how that would impact the budget. At the end of the entire project, when I compared my estimated cost for all the changes with their's, Brad's numbers were lower than I expected! <br /> Beyond just being very clear and direct, the work done was of the highest quality. We've lived in our house for just over 4 months and don't have any complaints whatsoever! <br /> Without a doubt, we'll work with Straight Line again and give them our highest possible recommendation as a general contractor and builder. <br />"

"Brad is the type of person who does what he says and when he says he is going to do it. He was very prompt and did a fantastic job installing TufDek on my current (former now) leaking deck."