Serving Los Alamos, NM and surrounding areas
In business since 2023
Free estimates
Warranties offered
"This is a long, but honest review- Let me start by saying I have mixed emotions. I reached out to Aesthetic Windows and Doors February 6th, they gave me an estimate to replace my sliding glass door and sent someone out to do some measurements. The next day I got another quote from the person that came out to do the measurements, that was nearly 30% more than the original quote. I questioned why (it was a standard door, as previously quoted), and they said they would do the job for the original quoted price. The install was supposed to take place February 10th, however it snowed so they were unable to do the install- understandable. They stated that they would call to reschedule Monday, February 12. I did not hear from them, so I called them February 13, they set the install for February 15th. They came out and put the door in on the 15th. Okay, great, however, they did not cover the area that they were working, and my ENTIRE downstairs was COVERED in dust. It took me 2hrs to clean everything. Not only that, but they failed to let me know that there would be a different crew to come out, at a different time, to do the stucco patchwork as well as the indoor framing. After the install crew left, I got a call for the remaining balance final payment. I found this odd being that the job was only half done. I let them know that I would not be making the final payment until the job was complete and asked to get on the schedule with the stucco crew. I was given the date of February 27. It was a long way out, but I was told that was the soonest because they had a “big job” going on. February 20th, I got a call that they were on the way out to do the stucco patch. Well, it was a Tuesday, and I was at work- so I had to take off and meet them for what was supposed to be a “45min.-1hr” job. They arrived at 9:30 and did not finish until noon. When they finished the outdoor stucco patch, they just left- didn’t tell me they were done, didn’t lock up the gate, just left. Not to mention the fact that they had a boy, couldn’t have been older than say 13yrs old, working with them, which is UNACCEPTABLE. They still had to return to do the indoor framing, paint the stucco, install the screen door, and replace my wrought iron bars. I got a call later that day scheduling the remaining work for February 26th. They arrived and finished the job, as scheduled, on the 26th. This is where my mixed feelings come in- the process was horrible- However, the door is great, the price was great, and they good work. If you don't mind the horrible communication, unfinished work, and messes, their work is good."





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