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"5 star"

"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."

"Buffalos Best were very good to deal with. The pricing, installation, and service were excellent. The supervisor came by to check on the project throughout the day. He resolved any issues that came up during the install. Everything was cleaned up. I called the company about an issue we had and they responded immediately and had someone come out within 48hrs. overall we were very pleased with the results and would highly recommend them."

"Took advantage of an elderly woman, told her to sign an estimate but had her sign contract and loan paperwork. A normal $12K roof cost her $30K when all is said and done. Never gave her the paperwork and refuse now to help in any way shape or form. DISGUSTING, BAD ETHICS"

"We received quotes for a full tear off and replacement of asphalt shingles due to leaking of our old roof. Matt personally came to our home and went over what quality materials he uses and the quote for services was great. We hired Tall Pines Roofing and the whole project was completed in one day. The crew was very professional, worked very hard and even took great care to protect all the landscaping around our home. Clean up was fantastic and we now have a beautiful new roof that will not leak!!! We highly recommend Tall Pines Roofing. Thank you Matt, it was great to meet you and to have you provide such a great service and price. Jim F. "

"My windows were completed in 1 day, came sooner than expected and everyone I dealt with was professional."

"We had a leak in our basement that we thought was coming from our chimney. Marshalls came and determined that it wasn't the chimney, but a plumbing problem. They were prompt, professional, courteous and knowledgeable. We will definitely be using them again."

"Most overpriced roofing company around. It's laughable the quotes I was given by these guys vs. the other roofers I spoke with. Combine that with the fact I was warned about how they are quick to go the half-a** route when encountering a problem vs. actually doing the right thing and solving the problem. I've heard many accounts of this company just throwing up flashing and tar over a problem area of a roof instead of taking off the bad old roof and fixing it the correct way. People please get MANY MANY quotes for MANY different companies and you will quickly see that Proctor is a rip-off artist."

Hero Roof is Rochester’s most elite Metal Roofing and Siding company. We combine cutting edge metal roofing technology with our ironclad process so you get a beautiful, and bulletproof roof! Zero headaches, and a spotless yard when we’re done. We offer same day inspections, and emergency repair services to our clients. We work directly with our steel manufacturer, cutting out the need for a supplier and improving our efficiency which saves you money! We utilize in-house technology and our Hero Portal to keep you updated, and connected to your project every step of the way. Our HeroSteel is designed and manufactured by our own engineers to be the most durable material you can put on your roof!

"Responded quickly. Repaired as requested. Did a great job. Very professional and dependable. Appreciate the work performed"