Get matched with top fridge, freezer or ice maker repair or service pros in Madison Heights, VA

"Overall experience was positive. The diagnosis was good and only required a $15 part that was able to install myself. My frig is working great. While my total cost for the repair was $80 which included the $35 diagnostic fee, the lowest other price quote was over $400. I am very pleased with this new type of appliance repair. I will be recommending this my family and friends."

"The work was completed and was very good at explaining all that was done. Really impressed me with how the work was done, and the rime that it took. I would recommend this to anyone."

"The parts were received as requested and I was able complete the repairs successfully myself."

"I wish I had used these people earlier. I ordered a part for my dryer and was able through their instructional video to fix it myself. Let me tell you I am "mechanically challenged" in just about every way. LOL I may have cut myself through my own stupidity but I did it. it was easy and I did not have to pay a repair man for a simple fix. Thank you so much!"

"Sadly, the repair would have cost more than buying a new machine. However I received very good advice in looking for a replacement machine. The service call was worth the price, and very reasonable!"

"Order ship same day. Customer service was great. Madeline was amazing at answering my questions and very quick"

"I have Rescue Link's Single PC Pack which is an extended warranty for my laptop and also has unlimited tech support.  I use the tech support every month to run a PC tune up and it doesn't cost me any sort of fee or deductible beyond what my monthly charge is.  My laptop is three years old and I purchased this warranty earlier this year.  I recently spilled a soda on my laptop and called to file a claim.  This warranty covers accidental damage for laptops and tablets so I was able to call to file a claim.  They answered the phone and asked a few questions like: what is the serial number of the laptop, what operating system do you use and about how much did you pay for the laptop.  After answering these questions, they told me that my claim was approved and that I would receive a postage paid box within two business days.  I received the box with the materials required to safely ship my laptop.  It was actually kind of funny because they even provided a premeasured length of tape to close the box.  I filled out the paper asking for my password (so that they can get into the computer to make sure that the repairs were completed) and took the box to the UPS drop off site.  Two days later I got a call stating that they received the box and would start repairs.  Three days after that, they called me and told me that they had everything except the keyboard fixed and were just waiting on the new keyboard.  Two days later, I was told that they had the keyboard and would be shipping me my repaired computer and I should receive it in two to three business days.  All said, it only took seven days from the time that they received my computer for me to get it back.  They even cleaned it.  I am very happy with this service. <br />"

"The person who I spoke with was at 80 percent probability a call center in another country or they have not yet mastered the English Language. My father died and we were not able to call them within the 30 day period and she was NOT going to let us have them come correct the problem without paying a ridiculous amount but finally when she found out my profession and that it was customary to allow some lenience when a family member dies here in America she agreed to waive the charge for the work that was not performed correctly. They also were supposed to add two devices to our Geek Squad service that we bought that day and only added one. I will deal with that locally. <br /> <br /> <br /> The guy was no dummy it simply failed. And again he was super polite and punctual. I will update my review if they manage to actually make the thing work."

Handyman

"When the oven broke, Hi Tech got a technician out with a couple hours to look at things. The tech was unable to fix it within a time frame that Hi Tech felt was fast enough so to make sure I wasn't without an oven they simply ordered me a new one. What more can you ask for? There was no "we need to order parts" or "we need to get another tech out who maybe knows more about this model." None of that. They couldn't fix it on the first trip so let's order a new one, take care of the customer, and the contractor can refurbish the original oven on his own time and do with it as he needs. Every time I've contacted Hi Tech they have moved mountains to make sure I'm taken care of...even in cases where their warranty didn't cover whatever was going on they have helped negotiate lower prices and have helped coordinate routine maintenance. This is a big issue that I think a lot of people take for granted. Hi Tech, like any home warranty company, is NOT responsible for routine maintenance. We as homeowners have to take care of our homes, appliances, water heaters, HVAC systems etc. We can't expect Hi Tech to fix issues that are a result of our own lack of maintenance. We have to do our part and I have been incredibly grateful for Hi Tech's willingness to help coordinate that routine service. When it's time to have my HVAC system looked at, I call Hi Tech and they coordinate a service visit. I pay a preferred rate to the contractor and I know that I'm doing my part under the warranty to ensure that if issues do arise I'm covered. There was one issue that was not covered under the warranty because I had not had my HVAC inspected in over a year. In that case, Hi Tech worked with the contractor to 1. get out to my house IMMEDIATELY to address the major issue 2. work with me and the contractor to ensure I was paying the lowest possible price. I've never had a warranty company advocate for me in this way. Most of the time if something isn't covered you get a "sorry we can't help you" kind of response and that's the end of that. Then we're on our own to find a repairman and deal with whatever comes. Not so with Hi Tech. They are with me every step of the way, on the phone coordinating everything between me and the contractors. Of all the companies out there I have found Hi Tech to be the easiest to deal with, the most straightforward and professional, and who have the nicest, hardworking contractors. They even provide a plan that includes basic issues related to the exterior of the home, another plus that distinguishes them from other companies. Again though, don't expect them to replace your roof for you. That's not what they do but if you're maintaining things and you have a covered issue, there will be no problems in working with Hi Tech to address whatever is going on. If it's not covered, expect them to go the extra mile to make sure you get what you need done by honest people you can trust."