Get matched with top foundation drainage installers and replacers in your area

"Very excellent to work with, very understanding, very timely, very professional, and just precise on what they do ."

"A"

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"Worst experience working with a contractor we have ever had. Lack of communication was astounding. Reached out to start the project on our tiny front lawn in June/July. Didn't start planting until mid October. Was told there were 5 jobs in front of ours. Ignored photos of exactly what we wanted. Finish product is passable at best. Would not recommend."

"Mario and his crew did an incredible job on our very large project, encompassing a back patio, stairs down to stone walkway on side with retaining wall, and a total redo of front stairs, walkway and front porch. Mario and his crew are very skilled, professional, hard working, and timely. They always solicited input, were open to making adjustments to plan along the way, and when solicited for design advise offered up a wealth of knowledge! He also moved two 23 year old trees. Recommend highly!!"

"Saul showed up early and his company was able to efficiently remove a dead pine tree in my yard. They also trimmed some other tree branches that were getting close to my home."

"didn't hire - just chose another contractor from list. can't review someone I didn't hire. should be a 3rd choice wherever necessary here - "N/A" or "didn't hire"."

"Great crew."

"Rich did a great job with our garden design and follow-through. I had originally wanted to just get a quote for budgeting purposes but decided to accept his quote to do the garden install in the fall. He was very conscientious about early frost and had made a visit to apply some spray to reduce the impact of frost in late fall. He then made a trip up in the spring to check on the status of our plants to see if any plants needed to be replaced. I also had a problem with ferns growing out of control. Rich installed a barrier to keep the ferns within the area we wanted it to stay. All in all, I am very happy with what he has done and expect to use his services more in the future."