
Serving Mckinney, TX and surrounding areas
Approved
In business since 1996
Free estimates
Credit card accepted
"I initially had someone come out to inspect the damage to my fence - they communicated mostly via text which was convenient for me. When the insurance company asked for a detailed quote, it was radio silence - as of today [12/18/19], I still don't have the quote. I was told that someone would contact me - then, it didn't happen. I checked in again - still, no quote. Upon my final contact - I asked when I could expect it or that I would move on - Jess replied that someone would get back to me by the afternoon [mind you the people she said would get back to me were cc'd on the email]. Still, no quote. I kindly replied that the response never came & that I was moving on. They quoted me 13k for 120ft fence repair and concrete wall repair - so, I imagine my potential business was small potatoes to them. The customer service was lacking in this particular instant - the guy who came out to give the quote was kind and, friendly. So was Jess - it is the complete lack of follow-through on what was requested numerous times that is the problem. I thought about that when I sent the email. The lack of communication & follow through would likely be problematic going forward if the were indeed selected for the job. I hope others don't have the same problem & given their reviews it's clear they are capable of providing the services - I can only speak to my experience."





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