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"The technician from Zoom arrived on time and did a fantastic job!"

"Repair Service to Fix Gas Boiler - WM Henderson first sends out a tech who is not familiar with gas boilers and admits there is an issue but does not know how to diagnose it. I had to pay $89 for this. Instead of having the right person come out, I had to to actively call again to get someone else to come out. The 2nd tech diagnosed the issue, but wants to charge me the same $89 that I already paid. - and quotes me $380 for the repair - and has to order the part. I agree and then call back the next day to confirm part is on order - and they tell me the charge is $1,015. I asked to speak to a manager to discuss, and no one is available and no one calls me back. I bought the replacement part from a supply where house (confirming it works with my make/model of boiler) and it cost me $165. I have had other scheduling issues with them as well. Don't use them!!!!!!!!"

"Smooth and efficient"

"Overestimated the time to complete an 9 hr job by scheduling a 16 hr window (2 guys x 8 hrs) and charged for 16 hrs regardless. I'd imagine they did the same for the materials, 60 feet of duct needed but they quoted 200. Got the job done, but probably twice the price of what it should have been."

"They truly live by the code of "you get what you paid for". The price was cheaper than expected (and they included a free estimate too). So ultimately, our slow bathtub drain was cleared. However, the technician had terrible housekeeping. After stripping the caulking around the overflow valve, they left the caulking pieces in the bathtub and told us to flush them down the drain (?!). They said the provided bio solution would clear the pieces just fine...but why do that when a trash can is less than a foot away?? Then, they did not offer to reseal the valve they just opened...just left a mess for us to pick up. As such, we will not be using them again next time...free estimate or not. If we wanted the bare minimum, we would have done it ourselves."

"Less than 5 years ago, I spent in excess of $10,000 to have a new unit installed with a 10 year warranty. I should have seen the red flags from the very beginning. The sales representative told us additional vents would be installed and when the installation crew showed up, that did not happen. Fast forward to the present and I am now on my 4th phone call for an appointment this season, 3 days so far of not being able to work as I waited for a technician to come diagnose the problem. The 3rd. tech came last night and indicated that the work the other tech did was not for the root of the problem. (I was told in front of witnesses that the work needed to be done, was not covered under warranty, would cost me $367 and would fix my issues)In fact, the 3rd tech only made the issue worse by leaving our attic return unscrewed and overfilling our unit with Freon that the 4th tech had to remove from our system. Upon leaving last night I was told that everything was corrected. Today - my home is slowly creeping up in temperature (presently 80 degrees inside, while set to 72). The company keeps trying to sell me a "maintenance plan" and I keep reiterating to EVERY one who pushes it that we have been getting tune ups/cleanings elsewhere and will only use them for warranty issues since we have had NOTHING but problems with them."

"We purchased a house with the expectation that a new septic system would be put in before we moved in, in October. The septic system wasn't finished until mid-July of the following year, over 8 months later. After we moved in, we were in constant communication with him (not on his part, but with us calling) every single week to ask when the system would go in. Every single week, he lied and said he would start the next week, this went on for 8 months. He never reached out to us to give us an update, we had to reach out to him. When he did show, the job took well over a month and there were many days (sometimes a full week) where he just didn't show up with his team. Our neighbors were beginning to wonder if he would ever finish. After the job was done, the yard was super rocky and none of the grass grew. He also tried to charge us an extra $2,000 for "extra labor" to use our yard rather than our driveway to drive his trucks and backhoe down because we didn't want the large pieces of equipment to ruin our driveway. We told him he could use the driveway if he put pieces of sheathing down to prevent damage, but he refused. So this year, we spent days raking up and pulling weeds so that we could try to grow grass, since it never grew after they left (we watered it 2 to 3 times a day). But before we could plant grass, we had to get some of the spots filled that were sinking in our yard, which seems to be normal. He said to call him if it happens and he will come out and put new dirt on it. We called and he surprisingly answered the phone and said he would be out that weekend to take a look. He never showed up. I called probably 5 or 6 times and left 2 voicemails over the course of a week and a half and he never called back. At this point we decided to just do the work ourselves rather than waiting, which was not cheap. So we bought dirt, grass seed, and everything else needed and filled the large holes in the yard. 3 months later, he shows up, unannounced and acts like I called him yesterday to have him come take a look. 3 months later.... to say the least he is not punctual and does not care about your time. The one thing I can say is that we have not had a problem with our system since he put it in, about a year ago. Hopefully that is the case for the years to come."

"I would probably give them four stars overall but since this is a review for a specific job of installing a gas stove I'm just giving two stars. They did the job but this is the second time now where they refused to do the job unless they were also able to replace the gas cock which is the valve behind the stove which supplies it with gas. It's totally unnecessary to do this but it allows them to double their price. So they charged me a total of $720 just for that. I would expect $300 or less for a simple quick job like this. I will not call them for this type of job again."