United Home Experts
United Home Experts
At United Home Experts, we’re not just about roofing, siding, windows, doors and painting; we’re about creating a legacy of craftsmanship and community. Passion fuels our team—a collective of enthusiasts dedicated to the art of home transformation. Our accolades speak to our commitment: a finalist for Top Place to Work by the Boston Globe, and repeat Best of the Best Metrowest distinctions. With over 25 years refining homes across New England, we blend the finest materials, cutting-edge technology, and unparalleled expertise. Our team, the heart of United Home Experts, is a network of seasoned professionals who elevate every project with precision and care. Discover the UHE difference. Let's make your home a testament to timeless quality. Connect with us at 508-881-8555. We're here to help you love your home again.
"United Home Experts does not stand behind the quality of their work, which in the case of a 20K+ project that they did for us, involved a significant oversight that rendered that work pointless. I think -- and other contractors we have brought in to look at the problem think -- that the oversight was significant enough to demonstrate negligence on their part. We hired United Home Experts to replace the roofing and the section of our deck over one of our garage bays, where water leaks had caused damage to the ceiling and walls of the garage. The sole purpose of the 20K + project was to prevent further damage due to leaks. Because of their failure to properly flash one of the walls adjoining the deck (they flashed another, longer wall), within three years, water had leaked through the wall and caused more significant damage than what they had been brought in to fix. The 20K+ was wasted. United Home Experts has refused to take any responsibility for failing to deliver on what they had promised. I have attached photos of the ceiling of our garage and the wood rot behind it. In one of the photos, the rot is so severe that the wood is completely worn through. Again, this happened within three years of contracting United Home Experts to do the work. I also attached a photo of the poor workmanship of their deck re-installation -- splitting in the joists that they had just installed. I caught the problem and made them reinstall the joists but didn't catch their failure to flash one of the walls adjoining the deck. In general, I found the company to be extremely unresponsive throughout the installation process and uncooperative in attempting to resolve this issue. The representative handling the account has been ducking me, repeatedly failing to call back within reasonable time frames (or most recently, even within a time frame he had set). We hope that United Home Experts will change course and attempt to respond reasonably to the damage that their oversight caused. The President of the company claims to be a "faith-based entrepreneur." Whichever faith that happens to be, his company reflects poorly on it, at least in our case. P.S. I expect that in attempting to respond to this review, United Home Experts will blame the installers of the original deck (since that was their explanation to me directly). They completely replaced the section of the deck and roofing where the leak took place, so that argument does not make any sense."
Mason H on January 2024
At United Home Experts, we’re not just about roofing, siding, windows, doors and painting; we’re about creating a legacy of craftsmanship and community. Passion fuels our team—a collective of enthusiasts dedicated to the art of home transformation. Our accolades speak to our commitment: a finalist for Top Place to Work by the Boston Globe, and repeat Best of the Best Metrowest distinctions. With over 25 years refining homes across New England, we blend the finest materials, cutting-edge technology, and unparalleled expertise. Our team, the heart of United Home Experts, is a network of seasoned professionals who elevate every project with precision and care. Discover the UHE difference. Let's make your home a testament to timeless quality. Connect with us at 508-881-8555. We're here to help you love your home again.
"United Home Experts does not stand behind the quality of their work, which in the case of a 20K+ project that they did for us, involved a significant oversight that rendered that work pointless. I think -- and other contractors we have brought in to look at the problem think -- that the oversight was significant enough to demonstrate negligence on their part. We hired United Home Experts to replace the roofing and the section of our deck over one of our garage bays, where water leaks had caused damage to the ceiling and walls of the garage. The sole purpose of the 20K + project was to prevent further damage due to leaks. Because of their failure to properly flash one of the walls adjoining the deck (they flashed another, longer wall), within three years, water had leaked through the wall and caused more significant damage than what they had been brought in to fix. The 20K+ was wasted. United Home Experts has refused to take any responsibility for failing to deliver on what they had promised. I have attached photos of the ceiling of our garage and the wood rot behind it. In one of the photos, the rot is so severe that the wood is completely worn through. Again, this happened within three years of contracting United Home Experts to do the work. I also attached a photo of the poor workmanship of their deck re-installation -- splitting in the joists that they had just installed. I caught the problem and made them reinstall the joists but didn't catch their failure to flash one of the walls adjoining the deck. In general, I found the company to be extremely unresponsive throughout the installation process and uncooperative in attempting to resolve this issue. The representative handling the account has been ducking me, repeatedly failing to call back within reasonable time frames (or most recently, even within a time frame he had set). We hope that United Home Experts will change course and attempt to respond reasonably to the damage that their oversight caused. The President of the company claims to be a "faith-based entrepreneur." Whichever faith that happens to be, his company reflects poorly on it, at least in our case. P.S. I expect that in attempting to respond to this review, United Home Experts will blame the installers of the original deck (since that was their explanation to me directly). They completely replaced the section of the deck and roofing where the leak took place, so that argument does not make any sense."
Mason H on January 2024
