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"Our heater stopped functioning on Nov 27, 2023 and we called Petro who had done the maintenance on it before and replaced a motor two years ago. They were responsive and a technician came two days later. He worked for 3 hours without explaining what the problem was. Then said he needed to replace the motor. He fixed the problem and left without much explanation. Two days later a bill of $2500 came via email. No explanation, no break-down. I called 4 times over the last 20 days, spoke to 4 different reps and was promised that a supervisor will contact me with the bill details. Nothing happened. Irresponsible customer service and unprofessional behavior. They show all the symptoms of big, bureaucratic, and indifferent service company. I would not recommend Petro if you have options of more personalized services."

"It went very well and I've been quite happy with the Riello burner and Smith boiler. Dealing with Lamparelli is also always a pleasant experience. They do things the right way."

"Claudio is willing to work after 5 p.m. and on Saturdays which is great. I had asked whether I should purchase the fan or if he wanted to buy it and he told me to go ahead and buy it. He arrived early for an appointment on a Thursday at 5 p.m., told me that the fan I had purchased was not good and too small. He left and sent me by text 4 models that would work for me. The one I originally chose was less expensive online than through his supplier, so he told me I could purchase it online. But I changed my mind when I read the reviews of it online. I purchased another one of the models he suggested. He did not tell me that if I purchased the fan myself, his job would not be under warranty. He told me his labor would cost $585, that he does not charge by the hour, but by the job. He said this job could take him 2-4 hours. Because I wanted to get this done, I agreed to pay him the $585 + the cost of the fan. Claudio arrived Saturday afternoon to install it. The fan he had suggested to me was again too small. But he seemed to be in a hurry, so he said he would make it work. He installed the fan and turned it on. It seemed to work, although it did not look like a job well done, especially for that amount of money because the fan was too small and you could see where the other fan had been and the grill didn’t lie flat on the ceiling. Claudio told me to get foam installation and spray it myself to close the gaps. I ran to the hardware store that minute and gave it to him to do. There are still gaps. I asked him if he still wanted $585 for a job that took him only one hour, and he accepted $425. He said he would email me a receipt. I took a steamy shower the next day and the fan did not seem to work. My bathroom was much steamier than it had been with my old fan (which no longer worked!). When I texted him and told him it seemed to work worse than my broken fan he, told me it wasn’t his fault and that he just installed the fan. I also told him that I resented the fact that he seemed to blame the fact that I had gotten a fan too small on me. He said that since I had purchased the fan, it was not under warranty and that he would charge me for a service call to look at the fan again and sort of “yelled” at me by text. In the end, I’m pretty sure that the fan does work. It’s just different than what I’m used to, but it definitely does not look good for that amount of money. Claudio never emailed me a receipt."

"Sam Rosario Construction is NOT licensed, he's NOT insured, he is NOT an insurance expert and he doesn't offer any warranties. His contract doesn't meet Mass Law requirements. His crew is paid in cash and they aren't protected by Workman's Comp. Check for yourself at madpl.mylicense(dot)com/Verification/Search.aspx All you really need is his name, the following categories and "MA" to see that he is not licensed. "Builders License" "Construction Supervisor""

"Michael and his crew built a large addition to our house on what was once a walk up attic. The homeowners supplied approved prints, engaged the architect, and handled processing a variance with the city. Michael acquired the permit and provided the building/contracting services. The permit was acquired in August, work did not begin until November, and the permit was closed in September the following year. Overall, Michael’s direct employees (foreman, carpenters, and painters) did a good job; finish work was excellent. However, his subcontractors (plumbing, HVAC, electrician) repeatedly caused substantial trouble and showed a lack of care/understanding in their work. Plumbers shouldn’t pretend to be electricians, and HVAC contractors should engineer their install and follow manufacturer’s specifications - it’s not a guessing game. Michael himself was at times easy to deal with and understanding (like when our attic was flooded causing damage to the lower two floors), and other times patronizing and seemingly unaware of his own subs schedules. Poor project planning early on w/material lead times (windows) lead to no attic insulation over the winter & a pest infestation. Quoting & invoicing from Michael had double counted items and was obviously copied over from a previous project, while leaving out key items such as masonry work. Multiple mistakes set the project back and cost us time, sanity, comfort, and money (some of which was reimbursed). The list includes: frying the main thermostat (multiple times), shorting out the boiler control board, reversing hot/cold water lines, leaving water to the house mostly shutoff, the list goes on… None of these problems were identified by the contractors but left for us (homeowners) to discover in a string of unfortunate test scenarios during the evening. To Michael’s credit most were fixed reasonably quickly. The HVAC subs were probably the most consternating, repeatedly demonstrating a lack of understanding in their own profession which at several points nearly derailed the entire project. As the last laugh the project was ‘finished’ without ever testing the heat in the new 3rd floor, and the A/C system still struggles with low cooling demands. We would not recommend hiring them for a major addition. We do not trust their subcontractors. If you have a simple painting, carpentry, bathroom, or kitchen renos they can probably handle it."