
Serving Middletown, CT and surrounding areas
Approved
In business since 1933
Free estimates
Emergency services offered
"Initial meeting for estimate went well, but custom skylights were proposed. Since they knew the source of the windows, they could make them to fit exactly the shafts the old ones were fit to. Estimated completion of the entire project - 3-5 weeks, depending on the delivery of the skylights. From that point, I had ti initiate calls to check status every week starting week 3. Responses were "not in yet".
Once delivered to their warehouse, we got another week delay/ Explanation was plausible - this work needed their best crew, which were on a project that was extending. Expecting a two day effort. Then we were facing weather delays (both on that project and mine). When they did show (rain predicted for following day), the crew was very efficient in stripping off old shingles, extending the eaves, and installing the new skylights. Managed to cover the roof with ice shield before leaving that evening, in the event.. Completed the rest before the rain came the next day.
First - they removed the gutter to do their work, but it was not their job to replace it. Second, the corner trim, which was to be replaced was also not theirs to do. Third, the additional aluminum wrap took another crew, which was not currently scheduled. So my calls to the office initiated those processes. The wrapping was done, but corner boards were "special", so they needed to come out an determine what they needed to be. I had provided them the details at the initial estimate meeting, and again, in my e,ai response to the company, including the webpage and measurements for the AZEK product they needed. Still came out to measure, and was surprised that they were what I told them they were. They needed to order and install.
That process took another week, and they did the actual installation on Sunday. Since we were not living in the house at the time, I needed to make special trips each time, one hour each way.
In all the 3-5 week project took over 10 weeks, and then only because I kept on them.
Finally - the work was very well done. Each individual crew did their piece with professionalism and expertise. Very pleased with the outcome. The only issue I have is with the coordination and communication from the company. Seemingly unaware of the timelines, coordinating supplies and timing. They continued to use the incorrect address and phone number when trying to contact me, which added to some frustration (major) and delay (minor). I had used them on previous gutter projects - their LeafGuards are excellent.. If you make it simple, they should be able to complete the project with little concern. My custom skylights created a real issue for this one.
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