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"I had them come out twice because it quit working the same day and so I was really not happy. Double check it, like I said they came by it quit working the exact same day later that day after they had fixed it and I had to call them and they refuse to pay, they made me pay the second time for something they should have done the first time."

"My service request was to replace my kitchen faucet that was leaking. It was a Moen that probably cost close to $200. when it was installed years ago. My Moen was replaced with a faucet and spray nozzle that was pretty cheap that felt like a cheap plastic. My Ex husband made the comment, “WOW! Looks like they went all out and bought that faucet from dollar general! Let’s see how long that thing lasts!” I hate to admit it, but this time he was right. When I would turn on the faucet, the water stream had no pressure. It was like a string of water that came out of the faucet. I would have to use the spray nozzle in order to get a forceful stream. Well yesterday, I reached for the nozzle and it broke. (That faucet had been installed less than 5 month ago.) So now, I have a little stream of water coming from the faucet with a broken spray nozzle. I decided I’m just going to have my son replace the whole thing with a Moen. I’ve always had a great experience with AHS. I probably won’t use AHS again to replace faucet fixtures etc. (I notified AHS about the problem soon after the faucet/sprayer was installed, but they said I would need to put in another work order. I figured, it would just be replaced with another cheap faucet.)"

"They answered the phone every time, gave me a bid right away and went up to Brighton and fixed the roof within a week."

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"Early Nov. 2014 - We called Jerry asking for a quote. He quickly responded and even came on a Saturday so my husband could be there. We found Jerry to be very knowledgable. He provided excellent insight into what we actually could and couldn't hope to achieve in our extremely small bathroom in a nearly century old house.

We are very new to contractors, contracting and best hiring practices.

We informed Jerry that we wanted to hire him. We explained that we would be seeking a home repair loan & asked for a written quote. Jerry explained that, due to the unknown extend of mold, it was hard for him to say what the total cost would be. So, he couldn't really write me a quote. He did say that, depending on the mold & the fixtures we bought - the job was likely between $6k and $12k.

Nov. 26, 2014: Loan completed - We immediately contacted Mr. Hunt to inform him and ask what could formally be done to secure his services. Due to a family member's hospice care and the holiday season - we stated that we would like to get started after New Years. We offered a deposit and Mr. Hunt graciously declined. He didn't ask for a contract to be signed since the potential cost was so varied.

Jan. 2, 2015: We met with Jerry and his son at Home Depot to coordinate our preferences and discuss design ideas. I had asked about replacing the tub with a shower and moving the toilet into the newly emptied space. I honestly take full responsibility for throwing out this completely new design idea - thus taking us back to the drawing board. AT THIS MEETING - IT'S IMPORTANT TO NOTE: Jerry & his son were absolutely amazing help to us as we navigated a wealth of options we had never noticed in bathroom decor before. Then, when I tossed out my radical idea - Jerry's son was quickly taking pen to paper and drawing as Jerry painted my thoughts into words. We agreed that Jerry would contact a plumber to assess the ability to move the toilet.

Mid January 2015. Jerry brought the plumbing company in to assess the potential toilet move. The plumber had several ideas & concerns to check on and did call me back in the following week or so with questions. Both Jerry & the plumber were to meet, go over the results of their research and then contact us.

Over the next month, Jerry was having some personal matters that were slowing his progress. But, his Angie's list ratings for staying with a job were good. I insisted that he take care of what he needed to - but.....he always insisted he would get back to me 'next week'.

Feb. 28, 2015 Saturday: I called Jerry. I was hoping to find out what could be done to get this project going. Again, he was in the midst of recently happened personal concerns that required his attention - rightly so. I did hire Mr. Hunt in November and asked that we not start until January - due to our own family/holiday concerns. We have no issue with showing compassion. . Jerry apologized and, as I offered to start coordinating on his behalf - he insisted that, as general contractor, HE was responsible and would contact the plumber the following week. He firmly stated that he would call me back 'if not that week - then no later than the following one'.

I decided that I would wait for Mr. Hunt to make the next contact.

I never heard from him again.

Maybe I did something that chased him off? I can't figure it out though. We're fairly nice folk and we had cash to pay. Our question about moving the toilet appeared to be reasonable and that decision was done by early February and coordinated through contact directly with the plumber. Basically, whatever percent extra normally billed by General for such service would've been easy money. We were never told the issue was overbooking or job related. It's all just.....odd.

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