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"Excellent service! Quick, friendly and great attention to details. Highly recommend!"

"The company utilized a "pull-and-replace" technique as follows: 1) excavated the water pipe at the house and at the street; cut the water line at those two places; 2) ran an 80 ft. steel cable from the street to the house; 3) attached a "pyramid-knife" to the steel cable and then attached the copper replacement pipe to the pyramid-knife. 4) tractor-pulled the pyramid-knife and copper tubing through the old poly-tube pipe, cutting it as it went and replacing it with the copper pipe in one continuous operation. 5) all excavations restored to original condition at close of the work. Process was ingenious and saved all of my trees from root damage (and potential dying in a couple of years.) No digging trenches. The technician was completely professional, competent and courteous. He explained each step as it went. He was also clearly proud of his work and finished every step with complete attention to detail, thoroughness and professionalism. The job took about six hours to complete and went off without a hitch. I am completely satisfied with the work and recommend this company highly ."

"Extremely efficient. Great pricing and jobs were done to perfection."

"They are very competent, very knowledgeable, friendly and courteous. Would recommend to anyone who would like to take on their services."

"I sincerely did not have a problem with the professional service per se, the technician was professional prompt on time, and knew what he was doing. On Dec 9, 2020, it took him about 30 minutes to figure out the problem and found the unit is still under warranty. He ordered the part and told me once the part is received, I will be contacted to schedule replacement. I called the office they did not call me. They were quick in responding and replaced the part on Dec 19. Cost is my main issue. They wanted $119.95 for diagnosis fees which WILL NOT be considered a part of the final repair fees. I believe it’s not a good business not to tell the client beforehand how much you will charge as service fees, they did not. Only after they diagnosed it. After a discussion with the technician, he talked to the office and the service fee was forfeited. The part replacement cost was $403! It took less than 30 minutes, 25 to be exact, to replace. Not sure how the rate of this charge is justified. I was told about the $403 charge right after the first visit but did not have a choice at that point. With all due respect, I understand, as explained to me, they have more overhead budget more than mom and pop shops. I still believe this total repair should not have been more than $250 at the most."

"I contacted Underground via e-mail and got a call from the owner, Ms Holt. She was going to have the office contact me. JoAnn the office manager contacted me to see what dates would work for the assessment of the job. We were not charged for the assessment visit. I must say from the office to the Technician Bruce and his team, we were extremely happy! So helpful. Bruce arrived on schedule. He let me know he would flush the pipe and run a camera thru the pipes to diagnosis the problem, what the price would be. Great news, the pipe was clean, and whole. No tree roots. The problem was caused by the secondary pipe being jammed into the main pipe blocking it from functioning properly. So the secondary pipe was installed incorrectly, causing us a lot of damage. Bruce made a small hole in the black top where the two pipes were connected installed a ‘Y’ connector and flushed both pipes! It works. Thank you all."

"I met with Kristi of CG&M. She was very knowledgeable about all the materials. I chose a beautiful quartz countertop, sink, faucet, soap dispenser and air button for a garbage disposal. The template took place on time. The installers were on time. 1 item did not come with the faucet package and Kristi had it hand delivered immediately. My kitchen looks beautiful and I am very pleased."

"We called late afternoon and they came out that evening even though it was not an emergency. The work was completed quickly, and he took the time to point a pipe installation error from original construction of house. I will definitely use this company again!
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"Due to our schedule we did not go with CS Tile, but were MOST impressed with responsiveness, courtesy, and detailed quote. William spoke knowledgeably and we will definitely call them for a quote on future jobs."

"Mr Tan is a very professional handyman who made sure the situation was diligently assessed and properly finished to completion. I d definitely recommend Michael and will be leveraging him for all of my future renovations as well!"