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"Work done timely and cleaned up as promised"

"Hello Tony, So we had xxxxxxxx come out and the following was discussed: 1. Because of the design of our home with the foyer and existing 2 levels what we “essentially” have is a two zone system. 2. If Countryside removes the zone system and dampeners we will have no heat in our lower level so they advise against that. 3. There was a way to give us a two zone system however because Countryside chose the layout the way they did there is no option to do anything different at this point. Short of a whole new system at the going rate of ~ $7000 (You have been paid $7505. Removing anything will lead us with just what we started with which is NOT ACCEPTABLE. 4. Countryside has provided us a “quote” and a final bill. There is no signed contract, no change order, no email agreement to do any additional work other than the quote and the crossed out “upgrade” that the quote identifies and Tony was told of specifically at the final “pre work” meeting. 5. We are starting drywall 01/28 and Doug and Joanne Hill are considering $7505 (paid) the total amount due. Please note this amount is ~ 20% more than the quoted amount. Again, there is no signed contract, no pre park scope agreement, no change order or any other conversation signaling to the homeowners the cost would be more the the originally quoted amount of $6505. 6. The homeowners also have two quotes that the desired two zone was possible and that due to the design of our home, essentially what we have. Except due to Countryside opting to add zoning system the two zone system can not be re routed any other way. 7. Doug and Joanne Hill has asked for the Owner to contact for over a week, this has been done via the Sales guy Tony, posted on the Complaint/review site, and a Better business Bureau has been filed over a week with No response from countryside. Given that all this has been done we are considering our relationship complete. Doug and joanne hill have paid Countryside in FULL (20% over quoted amount) and 10% over market value for work complete as evidence by report from Center-point home Services. Addendum 8. Doug and joanne previously offered to split the ~3300 upgrade homeowners did not agree to - leaving countryside to absorb 1505 and the homeowners to pay 1505. Given the assessment from xxxxxxxxxx this offer has been withdrawn! I will forward this to the owner and the BBB Done !"

"They were wonderful. Chad was very thorough, professional and a man of his word." It looks great and we are thrilled."

"My wife and I were contemplating putting new carpet throught out our entire house, along with two flights of stairs. Our daughter has viral induced asthma and we wanted to replace old flooring that was in our home when we bought it. Robert listened to what we wanted and our needs and then suggested engineered hardwood floors since they reduce allergens by 87%. He then gave us some links to help us learn more about this and information of the benefits of wood floors with people with asthma. We had him back a couple more times to discuss and then hired UB Harwoods to install pre-finished, engineered flooring from Mirage. There was never a hard-pressure sell, only honest information and answers to our questions. They did an unbelievable job! They matched floor levels perfect that originally had all different types of existing flooring materials, custom cut and stained stair treads to match the new pre-finished floor, and even matched heat vent covers. We are extremely happy with their quality, service and expertise. We have recommended UB Hardwoods to at least a dozen friends, all of which are satisfied customers now like us. This is your flooring company! Highly recommend!"