Get matched with top oven or stovetop repair or service pros in Monticello, MN

"This is a mixed review. We purchased our house in Oct 2014. We new the gas stove top had been repaired before buying the house. It was working fine for the first month, but started having issues in November. The original company who did the work were horrible just trying to schedule the work, so we decided to try Anderson Mechanical (formally AAA Anderson). The first apt was scheduled for December. John came out on time and was very professional. He looked performed the diagnostic and determined what part was needed. He said he would order the part and call to schedule next service when it came in. I did not hear back until either late december/early January at which point I called and asked on a status. They said they had the part and were ready to schedule, not sure why I didn't get a call. John came on at the newly scheduled time and found a special tool was needed for my stove top that had to be ordered, and that once it came in I would get a call to schedule the service. Again I ended up having to call after 2-3 weeks to ask for a status, and was told the tool was there and was ready to schedule. When John came out, he replaced the part but it unfortunately did not fix the issue. He said there was another part that would need to be replaced, and due to all the trouble he would cover the cost of the second part and its installation. I let him know of the follow up issues and he said he would make sure this was resolved, and it was. Kim called to schedule the next apt for the second part install. Again, John was very prompt for the apt, and replaced the part. Unfortunately this still didn't fix the issue, and John said he needed to replace the controller. He apologized for the inconvenience, and stated that he probably should have done some more thorough testing on all the components but had instead just went with the most likely suspects. Once the part came in an apt was scheduled. John came out again, and the installed the new controller. The burner in question was now working properly. When we were reviewing the stove top after service, John started another burner and it clicked a bit and didn't light. He shut it off and did it again and it started fine. I didn't think too much of it. Unfortunately that night that same burner, after running for a bit started acting up. Once it got hot, you could not restart it. Also, the igniter would keep going. I called and they scheduled an appointment to come back out. John took a look at it appeared the igniter needed to be replaced. John ordered the part, letting me know I would have to pay for the part since it was not related to the initial call, and we scheduled the appointment. The day of that apt, John called to tell me that the parts place did not get the part in time (parts place messed up) and asked to reschedule. We rescheduled and they came out Today, 4/5/2019, to install the part. After John installed the part, the issue was still happening. Effectively, the heat from the burner was not enough to stop it from triggering the igniter. If you put a pot on, or use a lighter to apply a little more heat, it works. John said at this point they did not know what else to do and were done, they were not going to come out any more on this appliance. He was very frustrated with the appliance not working correctly. As a business owner I understand having to decide on cutting losses and knowing when enough is enough, and is one of those cases. I was also frustrated. The original issue was the back right burner. Now the front left burner does not fully work. At best, after 4 months I am in little better shape than when I started (need to see how usable the burner is yet), and I would argue worse shape as I went from a burner that I used little being out to a burner I always used being out. I am out the cost of the service apt, and the initial part. John is also out the service cost trips, and soaked the cost on the new part, which I am grateful for. I shared my frustration, and john came back at me with how much he is out, how much it is costing him, and that he doesn't know what else to do. I felt John was getting hostile and said I think we are just done. I would like to know, that during this entire process I don't believe I shows any anger or displeasure with John or AAA, trying to show understanding. I believe I was very patient and held my frustration until the very end. There are a few opportunities I would like to share, and some quality observations . Opportunities: 1. It is really frustrating when a company does not follow through. John rectified this, but only after 2 times of it happening. 2. I feel if the diagnostic was done properly the first time, as John mentioned, the amount of time spent could have been greatly reduced. 3. While I know this was costing John as well, pushing that back on the customer is not professional. This is why I gave a B instead of an A in professionalism. If proper steps had been done during the diagnostics, the costs to John would have been reduced. As a person who does technical service for a living, I understand wanting to do a quick parts replace when 95% of the time thats the issue, but taking the time to ensure you know what the issue is would have saved both of us lots of time, and saved money. Additionally, the burner that is now not working John suspects may have started having issues due to the repeated taking apart of the stove. Having done the diagnostics up front may have prevented this. I accept that is only a maybe as we still have not fixed it and don't know how to. Pushing back against the customer at the end like John did is the only reason I would not hire again. I understand cutting losses on the stove repair, but not listening to my frustrations and telling me about your losses and your frustration is not something I want to risk dealing with again. (UPDATE: after having another company come take a look, it turned out the only problem with the burner is it needed to be cleaned. This seems like something that Anderson could have completed. This make the experience even more frustrating. Thus I am lowering the quality to a D and overall to a C)"

"Fantastic! Exactly what I was looking for - wanted to know if it was a quick fix that could keep our 10 year old dishwasher going a little longer or if it was something bigger where we might just replace it. Chris walked me through testing and told me where problem most likely was without having to pull dishwasher out. Now we can confidently put money into new washer instead of spending lots on repair for an old one."

"This is the second time we've had the opportunity to use D&T Appliance and continue to be impressed with their service. Between the time of troubleshooting and the actual repair, the refrigerator continued to deteriorate. When Andrej, the service man, arrived for repair, I informed him of the additional problems. As it turned out the problem went from a solenoid issue to a main circuit board. Andrej quickly found that his supplier had the part in stock and immediately drove to the shop. Lo and behold he got the part, installed and checked it out and saved us from having everything in the refrigerator from spoiling. As a note, we found Andrej to be timely, very professional, and technically astute. It was a pleasure having him as out repairman."

"Seth arrived early Monday morning to fix a leaking and ice-covered recent model refrigerator freezer and check a microwave. He was knowledgeable, thorough, persistent in finding the cause of the problem, neat, helpful, and kind. He found and explained the problem, then fixed it completely (until or unless the same drain block happens again). It took some hard work and time but he was patient and efficient in getting it done. The microwave turned out to be an electrical issue but he explained the possible causes in an understandable way. I am very pleased with his work. $75 paid for service call through home appliance warranty company."

"The person on the phone was friendly and able to get me a timely appointment. The plumber came on time, did the work quickly and cleaned up after himself. I always call Randy Lane when I need plumbing repairs and am happy to know I have a reliable plumber to call when I need one."

"They were here for two things.  They checked my dryer and told me my washing machine needed to be replaced.   They were also here to fix an oven.  They were quick, honest and on time and I was very pleased. "

"First, this company has handled all of my heating needs/problems since 1986 when they replaced a 58 year old gravity furnace with a high efficiency forced air system. I was not always pleased with this first furnace, but the company techs always gave me good service and advice. I needed to replace this furnace due to a flooded basement that left the unit under water for 6 hours and it was 23 years old. I looked to Home Energy Center (HEC) because of the good service they had provided over the years, but it was their job to lose - I had some questions about the old furnace. I called to make an appointment for an estimate and Kevin came out on the date and time of my choosing (at that time as late as 7pm and Sat. available). Kevin knew about my old furnace and told me they had stopped installing that model a few years after my purchase - they had found something better (I believe mine was an early high efficiency model -92%), I was impressed that he didn't try to sidestep any of my criticisms and presented me with what I thought was a good heating plant. Kevin said it's normally a 2 week wait for the installation but they had a cancellation the following Monday (4 days) and if I opted for that date they would deduct $250. He already had my business so I thought this was a nice gesture. That Monday the 2 installers came at 7am sharp and got right on the job. They said it would take about 8 hours so when I came home at 330pm I was surprised to find they had finished up and left They did leave all the manuals and instructions for operation. HEC provides what they call a "happiness check" where a company rep makes a return visit to check out and familiarize the homeowner with the system. I called Joyce and set up this appointment for a week later and Steve arrived at the appointed time. He had a checklist of items to go through with me and answered all my questions. He again covered all the warranty information and said I would receive materials in the mail to apply for an energy rebate and the Federal Energy Tax Credit (2010 exp). I did get these documents as promised along with excellent instructions in dealing with them (thanks Joyce). Granted I have only had this furnace for 2 months but so far I have no complaints and the house is warm. I would certainly use HEC again and will for future service/maintenance calls."

"Emailed company for an estimate to repair or replace some interior doors. Got a prompt reply and set up a time for the appointment. The owner assessed the job and told us that repair was all that was needed, not replacement. He also gave us some insight into a future job that we are considering and could consider the company for. The repairs were able to be scheduled within a week and the job was well done. Only snag was a little mix up in the time that the job was to start, but this was very minor. Overall we are very happy with the experience. We very much appreciate the experience level of the people we dealt with (Jim and Tom). 
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"The grill had a warranty with Sears and as such I did not have to pay anything.  I had an overall positive experience with them.  As long as I have the warranty with them they seem to be prompt and pretty efficient.  They get the job done and even if they can’t they seem to find a way to fix it.  I would use them again in the future."

"Great plumber!  If you're looking for an honest, thorough and affordable plumber I wouldn't look any further.

 I had problems with low pressure in my hot water.  I got three estimates and the other two guys (Southtown and Roark) insisted on replacing all the hot water steel pipes in the basement right to the water main for $3000-$4000.  

Chris had a much more reasonable approach.  He gave me an estimate with three choices 1)re-piping the first 10 feet or so, 2)re-piping all the hot steel pipes in the basement and 3) re-piping all the hot and cold steel pipes in the basement.  He was very flexible and said that he would try the least expensive option first, then if it didn't work, he would try the 2nd and 3rd if necessary.  He had two of his employees come out to do the re-piping.  It turned out that the least expensive option worked great, so I only had to spend a few hundred bucks.  Compared to the other estimates I got Chris saved me $2000-$3000.  Also, his estimate for repiping all the steel pipes was still less than half of what the other guys wanted to do the same work.  Chris came by after the piping was done and also fixed my problematic kitchen faucet for only an extra 50 bucks while he was here.  I'd definitely use them again."