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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"New vinyl siding, new roof, 2= 6 by 12 ft. Decks, found a loot of rot from years of water damage. It was a huge job. Due to rain & heat, ordering wrong items or not enough of the items, there were a lot of delays. In the end, we are not happy with the end results. There are many little repairs that we have to do and that is exactly why we hired out, so WE wouldn’t have to do anything."

"A wonderful experience! Toby and his team were thoughtful, clear and responsive throughout the experience. Their work was careful, precise, as-agreed and on-budget. Planning to bring them back for future projects."

"Basement family room remodel here. Home Possibilities was extremely professional with great attention to detail. Since it is an older home, surprises arise but Mark was able to pivot on a dime and come up with a solution without blowing the budget. Even matched door handles from a previous project. Would definitely reccommend and plan to call on Home Possibilities for our next project."

"These guys were absolutely amazing. Thank you guys so much for your hard work and helping us out."

"Excellent service for a virtual format. Would definitely recommend this very affordable alternative to the traditional technician having to come to your home to evaluate and fix a malfunctioning appliance."

"We have had the pleasure of Todd's plumbing service since we moved to the area several yrs ago. We feel very fortunate to have his services: a nice person, very professional, knowledgeable efficient and completely trustworthy. He is personally very concerned that we are completely happy with his work and demeanor and we always are. He knows our Baxi system inside and out. We would never hire anyone else to do work on our heating systems."

"Professional help, with great attitude."

"Complete creep. Showed up late, hung a few pictures. Made the comment he was headed to the bedroom and see what happens in there. I didnt take it in a derogatory manner but when he asked me to come in to check something he slapped my ***. Thats when he was asked to leave. At 3:15 and he told me to pay him until 5pm. Then he stAlked me. I involved the police."