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"Great service"

"Chris was prompt in contacting me, in supplying an estimate and with scheduling my project. He was very professional and obviously experienced at his craft. He arrived when he said he would and worked steadily. I am very pleased with the outcome. This job would have taken me a week and he completed it in less than a day! Excellent to work with."

"Great. I'm in IA, he's in UT. Not conducive to doing business."

"Ordered 26 windows in March 2021. Twenty-three of the windows were installed in December of 2021. Most of these were not installed/manufactured correctly. The windows were very hard to open, and the weather strip kept sliding out of position. The final 3 windows were installed in August of 2022 (17 months after they were ordered). The second installer (*****) told me the reason the windows couldn't be opened was that the first installer didn't install the windows correctly. So, fast forward to December 6, 2022, when I met with *****, one of the owners from Omaha, NE. Thought I was really getting somewhere. He inspected the windows and acknowledged the deficiencies. Before he left, he said he would get back to me that afternoon with an offer of compensation for one of the windows that was damaged prior to installation. Still waiting to hear from him. I guess he lost my phone number and email. I'm sure he'll find it when it comes time to send a bill. Overall, my experience with Window World of Springfield, MO has been less than acceptable. Their communication is poor, and they don't follow through with their promises. During a recent winter storm, I was amazed at the volume of air that was blowing through the windows. I sent videos of the issues to the company but got no response. Unfortunately, I've become accustomed to "no response". I would advise everyone to be cautious when dealing with Window World. Their product is questionable, installation is iffy, and customer service is non-existent."

"Please note that the actual sale and install of the door was great. It is what proceeded that has been an absolute nightmare. We had our doors installed in May of 2021, but the doors were installed with a small dent in them. The workers informed us that this would not be a problem and would simply order a new panel for us. We were then informed that we cannot pay on these doors until the work was complete. After not hearing from the company for several weeks, I called the office and was told by a manager that "We were hoping your doors were on the last truck. Check back with us in a couple weeks and hopefully we will have them in." 2 or 3 weeks later I called again and was told by the receptionist that someone would call later that day. After not hearing back from them for the day, I called the next day and received the same statement. After 2 days or so of not hearing back, I called the company again and when the receptionist said that someone would call me back, I admit that I raised my voice. The receptionist was great and I apologized profusely to him specifically for my attitude. He put me on hold and actually got me a standard error from the District Manager that said "We will call when the panel comes in." I have decided to hold off on calling to see what happens. So far, the only development that we have had is from our financing company, who had the charge pending for so long that they have removed it from our account. TLDR: They WILL NOT communicate with you. Worst customer service on the repair side I have ever seen."