Get matched with top pool tile installers or repairers in your area

"Excellent window product, excellent installation. The install crew was very friendly, informative, and professional. The pre-sales and post-sales folks did a great job job, too. Would definitely recommend and use Clemens again. Nice folks."

"It took THI a year to complete the project. Biggest problem with this company is lack of communication across the entire company, including Steve, the owner. We were to have windows installed in July 2021 but nobody came to install or told us they were not coming. This went on throughout 2021 with scheduled appointments and then several excuses for why they were not coming. We didn't know they were not coming until we called and asked them. Finally in October 2021 2 installers came to put in windows. Ted, the installer started talking how he could "build up the bottom of the window" and we asked why he needed to do that. 1 window was 3" shorter than the old window and the other 5 windows were 4" shorter than our old windows. We refused the windows and sent them back with Ted. Nobody bothered to call us about that. Finally, we get an install date for May 1. Again, no show, no call. At last, Ted showed up on June 13 and had windows installed and wrapped by Friday. We were on vacation the following week. On Monday, June 27 I texted Ted to see when he would be back to finish trim and staining on inside. He "wasn't sure". On Friday, July 1 I emailed THI explaining that my husband starts chemo on July 7 and it would be great to have this project behind us. Ted came on Saturday July 2. A walkthrough was scheduled for 2 on July 5. When Quinn didn't show up or call by 3 I called him. He has covid and thought his office would call and reschedule appt. On Wed. AM Corey came, took pictures, left some THI stuff and picked up the check. We have never had so many problems with a company communicating with us. These people can't be trusted to follow through on much of anything. It's terrible I had to play the "cancer card" to get a response."

"Excellent."

"Terrific! Fast and positive!"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."