
Serving Nazareth, KY and surrounding areas
Approved (Corporate)
In business since 1987
Free estimates
Emergency services offered
"They did successfully stop the leak around the water supply pipe.
The problems started in the week prior to the scheduled work day when I requested that they use schedule 40 pipe. I made it clear I was willing to pay the difference but was told that they don't ever use schedule 40 because it's "too hard to work with." I wasn't happy with the answer but had already paid a down-payment and had the work scheduled for almost a month and they told me that schedule 30 is "virtually indestructible" and "would hold up to driving a car over it" so I agreed and went ahead with the work.
A crew of three showed up on time for the job and was doing a good job starting the work, but within the first few hours it was obvious there was no way they would get the job done in one day as expected, so in the afternoon, an additional 5 or 6 workers showed up. Things went downhill from then on. The first crew was being careful and replacing the old pipe with new to minimize the damage to landscaping and asking me what I wanted if they ran into any problems. They made sure the new pipe had a downhill grade to the curb, glued the pipe sections together as previously agreed, and replaced dirt / landscaping in an acceptable manner. The new crew just dug new trenches where ever was most convenient so some of the pipe didn't end up with a downhill grade and they didn't glue sections together.
Since much of the new pipe was laid in new trenches, the displaced dirt wouldn't fit back in the trenches, so it was piled up on top leaving a 4 inch high "gopher trail" in the yard. Rock displaced by digging under the sidewalk ended up in the yard and when I pointed it out to one of the workers, he said that it the rocks would sink down in the dirt over time. That was when I realized it was pointless to try to get them to fix anything they did wrong.
Over the following weeks when we fixed their work, we found that some of the sod was buried under dirt and some just thrown back upside down. When I was digging a hole to re-plant one of the bushes they neglected to replace, a fairly light push on the shovel easily went right through the new pipe.
Needless to say, I am not pleased with the work. Maybe the Basement Doctor should stick to basement repairs and leave outside trenching to someone else. I used them because of a referral from another company a friend had used, but my experience with them is the main reason I signed up with Angie's List.
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