Get matched with top hardware, latches & tracks (door) repairers or replacers in New Kent, VA

"Carlos repaired an antique chair with skill and care. The first three pix are “before,” the next three are after Carlos’s repairs. He is easy to communicate with and “went the extra mile.” I intend to use his services again on a variety of jobs."

"We were pleased with the response and repair."

We have the experience and we are committed to providing quality workmanship and superior customer service on all our applications. We at A Dad and a Drill strive to maintain our reputation as a high quality, very service oriented company with our main focus being customer satisfaction.

"Very dependable keep lawn cut in timely manner"

"This worked out great. Richard followed up on my request right away and set up an appountment for the following day. He said to buy the locks I want (he made some brand recommmendations) and he would work with whatever choices I wanted. When he arrived I actually had additional locks I was hoping to install, along with a keypad lock and he not only had no problem with the change in plans but took the time to explain everything he was doing and why (some damage to the doors required a change of plans). He took his time, listened to my requests and did great work. Overall this was fast, friendly service and I felt his price was very fair. Would 100% use Richard again without hesitation."

"Professional, and very nice. He helped me reset 2 smart locks and rekey a lock very quickly. I will recommend them to my family and friends for future needs."

"Fantastic job. Removed it completely, without damaging parking space, and cleaned up perfectly."

"The customer service was amazing from the girl, Kelly who answered the phone and scheduled them to come out all the way to the maintenance person there. I appreciated their work and they fixed it fast.
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"We hired Mr. Scantling and his crew to redo the drywall on a floor to ceiling fireplace and rebuild a half wall previously done by an incompetent contractor and to repair/replace bulging splayed corner seams throughout the house. I was very nervous because we'd had such a bad experience with the previous contractor but Mr. Scantling and his men did excellent work and were very efficient. They finished the whole job in just under two days while being considerate of our schedules (my husband works from home). They didn't mind answering all my questions and were a very congenial crew. But the best part (for me) was that they truly did clean up after the job. This was one of the cleanest home repair/remodeling jobs we've had done in quite a while. I am happy to recommend this company and would use them again."

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I really wanted to keep the grade high and not affect future clients, but the lack of responsiveness and not meeting my (admittedly high) standards for movers forces me to give the overall "fair".

Cons:

1. Custom wrapped a 46' Westinghouse TV without marking the right side up, so the TV ended up spending a decent amount of time upside-down and now the internal speakers are broken.  Received no response from Amanda (client services) or the company after leaving a nice message.  I didn't demand a replacement TV, but wanted to see if they were willing to do SOMETHING (like $100-$200 towards a new one).

2. Understandably, and in-town move is no cross country, so things are not going to be wrapped up really well, but furniture did get gouges, dings, scratches and bumps.  The townhouse has some tight angles, but they ended up damaging a door. (I didn't mark them down too much for this)

3. The team worked hard, but there was a sense of "amateur hour", where there was some inefficiencies in spending time (which I pay hourly) and bad habits for professional movers.  For example, if the members running the stairs were slower, the loading team could have loaded the stuff in the first room off the entrance instead of just waiting for the runners to catch up.  If the truck was fully unloaded, then those members could have started the furniture reassembly earlier.  Instead, by the time the runners caught up, the furniture assembly people were still working and then THEY were sitting around and waiting.  Screws and parts (shelf pegs) were not always kept together with the furniture it came from, so that was a scramble.  Some guys seemed to be in training, which I do NOT fault them for, I am all for training and encouraging new employees, but then the managers should have kept a much tighter leash on damage control, proper labeling, etc.  Similar for packing day, the person packing the kitchen could have had an earlier start, instead by the time the rest of the team finished their work, there was a lot of standing around while 1 person packed the rest of the stuff.

4. Lunch was 45 minutes the first day which was not taken off, but lunch was 15-20 minutes the next day (the more expensive day) which WAS taken off.  Inconsistent there.  They were also 20 minutes late the first day outside of the 1 hour window.  I wasn't charged for that time, but if I was in a rush, that would have really annoyed me. (So "good" not "excellent")

Pros:

I didn't feel ripped off, but I think I would have paid $100-$200 for better quality--which might have prevented the damage to the TV as well.  The movers worked hard, overall, and I know the millions of stairs was no fun.

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