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"They did really good, very helpful."

"Right before my warranty expired the bathtub I had refinished started peeling on the area in front of the tub. When I called to get it fixed the office that did the original job was redistricted and would not service me so there was some back and forth with the new location in my service area taking responsibility for the repair. They finally agreed to do the repair but never completed it. The area they fixed was patched but never repainted to match the rest of the tub so it now looks white in some area's but a dingy gray on the patched area and now my warranty has expired."

"Horribly. I had my terrazzo floors supposedly diamond sanded to the tune of more than $3,000.00. The results were nothing like the results depicted in “before and after” photos here. My floors were clean , but they still looked pretty much the same as before. I was disappointed, but didn’t make a fuss. However, in the 3-4 weeks since Total Finish treated my floors, large numbers of deep holes have been appearing in my floor, as if it is disintegrating. This morning so many new holes appeared that I called Lorenzo in a panic. He came by this evening and before even getting from the front door to the living room (while he was still in the entryway), declared that the damage had already been there (even before seeing all of the damage). He then implied that I was lying. I immediately called the realtor and former homeowner IN FRONT of Lorenzo. When the former owner confirmed that the floors were not damaged at the time of sale, Lorenzo again insinuated that I was lying, implying that I wasn’t actually talking to the former owner. I then texted several other witnesses who confirmed the previous condition of my floors, yet Lorenzo refused to even consider that they might have caused the damage. The fact that he appeared to abdicate all responsibility before even seeing the extent of the damage, as well as calling me a liar, was disappointing. This is not the way a decent, honorable, honest, and ethical company does business. I am a nurse and work hard for my money. I don’t have $3500 to flush down the drain and then pay even more to fix the damage this company caused. He then sent me a partial video in which the guys who actually worked on the floors appear to complain about not being tipped? Regardless, the video does not depict the damage I am complaining of, nor did Lorenzo even examine the damage! This is not the way our fathers did business."

"I'm a long time customer and I've always been completely satisfied with their plumbing services. They are competent, reliable, will give you honest opinion, and tell you all your options. Additionally, they document everything."

"Horrific, the concrete dust and dirt from carpet removal went through the entire house. We had to deep clean the entire house including beams of cathedral ceilings and got sick from the dust. When they laid the tiles (wood plank type) they did not mix the repeating designs as they were supposed to. Result, a horrible looking floor with lots of repeats next to each other. Company inspected it and agreed that it is defective, but they refused to fix it and instead demanded full pay. With attorney and law suit we got our money back and had another company replace all the floors."

WE do NOT do installation! Mill Direct - National Wholesaler Distributor Hardwood Flooring & Decking. 17 years ago, we started with a simple goal: to offer the finest exotic Brazilian hardwood floors available, online. We are an innovative flooring company that offers honest, knowledge-based, outstanding personalized service delivered with integrity and respect.We believe an informed customer is a happy customer. Our team of specialists, with over 45+ years of combined experience, is here to help you make the best decision for you and your project. We offer only the highest quality of hardwood products for the best available price, and no seconds or odd lots, allowing you to buy with confidence. We offer total value of the highest quality product coupled with outstanding service based on integrity providing assistance and support before, during, and long after the sale. We warranty our products and stand behind them. We work directly with the largest and best mills globally, giving us unmatched access to the highest quality and volume of flooring stock while other companies may be limited. We care about our customers and our community while minimizing any negative impact on the environment. Experience You Can Trust Brazilian Direct Ltd. Exceeding Customers Expectations Nationally for 12 years. Mill Direct - Premium Exotic Hardwood Flooring, Lumber and Decking. ------------------------Best BBB in the Industry after 1years! Better Business Bureau - Brazilian Direct Ltd. Accredited BBB with A+ after 10 years. (QUALITY Matters) Since registering our business with BBB 12 years ago (Brazilian Direct Ltd. has been BBB accredited since 8/19/2004) Brazilian Direct Ltd. has an A+ rating with BBB. ----------- http://www.bbb.org/washington-dc-eastern-pa/business-reviews/manufacturers-and-producers/brazilian-direct-ltd-in-quakertown-pa-75001117

"Ismael came quickly and completed a project that another contractor did not finish. He was very professional, reasonable, on time, and friendly. I would be happy to hire him again."

"Great - will hire again"

"The tile was installed prior to completing all the other rebuilding items after Hurricane Harvey so there was too much drywall and debris embedded in the tile for me to remove. The owner was very responsive once scheduled they stuck to the timing. The floors were so bad, that the 2 young men working got on their hands & knees to ensure they were able to get up as much as possible. They even came back the next day to finish up for no additional charge even though they should of charged more. Many in our neighborhood recommended them and we were very happy we went with them. Great service all the way around and same price as others quoted."

"Everything was handled efficiently and professionally. Looks great!"