Superior Siding
4240 Canyon Lake Dr
Superior Siding
4240 Canyon Lake Dr
26 years of experience
Superior Siding & Windows is equipped to handle all your siding, window and gutter needs. We specialize in James Hardie Cement Siding and Excalibur Windows. We as a company run all our own crews. This assures that customer care and service is number one on all our job sites.
"I have previously done business with Superior and was satisfied with their work so I signed up for their gutter cleaning service. Unfortunately this was not a positive experience and ended with a somewhat threatening call from the owner. Two guys showed up to clean the gutters and were here for less than 15 minutes. After they left I quickly inspected a section of the gutters and found that the downspouts were not cleaned at all and there was still dirt and leaves in the gutter. I took some photos and contacted Superior to dispute the invoice as the work was not completed correctly. The person I spoke with saw my pictures, agreed the work was substandard and offered to send their employees back out. I didn't want them back on my roof, potentially upset about being called out for sub par work so I refused and said I didn't want to pay the invoice. The office employee said they would have someone call me to discuss further. After three weeks with no response I called again and was told I would receive a call. Two weeks later the owner called me saying he has pictures showing the work was completed correctly and that they do not clean downspouts. He said he wasn't going to discuss the issue any further and if I refused to pay the invoice he would send it to collections. With no recourse outside of litigation, which would be costly and unjustified over a $100 invoice, I reluctantly paid it. I have video footage from my security cameras to prove my claims as well as a couple of pictures following the job. I want others to be aware of my terrible experience and to be careful if you choose to do business with this company. After speaking with others who have done business with this company and reading other's reviews, intimidation seems to be a common tactic along with substandard work. I will no longer be doing business with Superior and caution others to do so at your own risk."
Richard R on July 2023
Superior Siding & Windows is equipped to handle all your siding, window and gutter needs. We specialize in James Hardie Cement Siding and Excalibur Windows. We as a company run all our own crews. This assures that customer care and service is number one on all our job sites.
"I have previously done business with Superior and was satisfied with their work so I signed up for their gutter cleaning service. Unfortunately this was not a positive experience and ended with a somewhat threatening call from the owner. Two guys showed up to clean the gutters and were here for less than 15 minutes. After they left I quickly inspected a section of the gutters and found that the downspouts were not cleaned at all and there was still dirt and leaves in the gutter. I took some photos and contacted Superior to dispute the invoice as the work was not completed correctly. The person I spoke with saw my pictures, agreed the work was substandard and offered to send their employees back out. I didn't want them back on my roof, potentially upset about being called out for sub par work so I refused and said I didn't want to pay the invoice. The office employee said they would have someone call me to discuss further. After three weeks with no response I called again and was told I would receive a call. Two weeks later the owner called me saying he has pictures showing the work was completed correctly and that they do not clean downspouts. He said he wasn't going to discuss the issue any further and if I refused to pay the invoice he would send it to collections. With no recourse outside of litigation, which would be costly and unjustified over a $100 invoice, I reluctantly paid it. I have video footage from my security cameras to prove my claims as well as a couple of pictures following the job. I want others to be aware of my terrible experience and to be careful if you choose to do business with this company. After speaking with others who have done business with this company and reading other's reviews, intimidation seems to be a common tactic along with substandard work. I will no longer be doing business with Superior and caution others to do so at your own risk."
Richard R on July 2023