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"Floor was expertly installed. Just wish they had clarified in advance which direction we wished to have the flooring material installed."

"Sales, quote and overall installation went well and the floor looks very nice. My only objection has to do with an installation detail that went poorly and that's the reason for the B ratings. An unforeseen condition became apparent when the carpet was removed. The photo show that a wall had been removed and the location where the wall had been removed was patched with wood that didn't quite come up to the floor grade. The vinyl flooring was placed directly over the gap and as a result, when you walk on the floor in this area, the flooring flexes and it is quite noticeable. My comments relate to how this was handled. The installers, in general, did a fine job but they never addressed the gap issue with me or as far as I know, their manager. The installers are paid to install, apparently blind to consequences, and not problem solve; that's the issue. I didn't become aware of this problem until the job was nearly complete when I walked into the room to see the progress. I'm sure something could have been done to fill the crack and / or lessen the flex. It would have been nice for them to inform me (I was around all day) or at least let me know they discussed the issue with their manager. Perhaps nothing could have been done or perhaps something could have been done. At least I could have made an informed decision."

"Our purple carpet had about 100 urine stains from previous dogs and our own. The specialist, Robert, matched to color and treated every spot. If we didn't know where they were, we'd never know they spots had been there. Perfect job!"

"I am VERY SATISFIED with every aspect of this project. Russ was very responsive to my initial request to bid on the job. The pricing was extremely competitive, despite the job being relatively small and the people that performed the work (Corey and Josh) did an excellent job and were both highly professional. I have already recommended Oak & Pallet Tile Design to friends contemplating similar projects and will continue to do so."

"They are a small company with a good work ethic.  The owner (David Dahlman) provided me with a written quote of exactly what would be done and the installer (John) did exactly what they said they would do.  When the installer (John) got the flu two days before my installation I was called and notified immediately that there would be a delay due to the previous job being delayed.  I was called several times to verify when the work would be done.  John showed up exactly when he said he would, did a very professional job and cleaned up when done.  The owner came by half way through to make sure that I was satisfied with the work being done.  I was very pleased with the end product.  My only negative would be the fact that they will only install, and guarantee, tiles that they provide.  I found their selection limited but I was able to find something very close to what I was looking for. <br />"

"It is hard to know where to begin in describing our experience with Better Built Basements. From start to finish, I have never had a better experience with a company. There are three things that I believe set Better Built Basements apart from other businesses: the people, the quality of the work, and the value. Our project consisted of installing a family room, bedroom, and bathroom in our unfinished basement. During the five weeks it took to complete this project, I lost count of the number of people who were involved and I can only remember a few of their names. However, what I do remember is the polite, professional, and respectful manner of each and every BBB employee. The work crews arrived on time, left on time, and left the work area cleaned at the end of the day. Everyone from management to the skilled laborers made themselves available to answer my questions, explain things, and address any concerns. And this may sound like a small thing, but everyone looked me in the eye when speaking with me. I never felt rushed or dismissed or that my requests were unimportant. I felt respected and valued as a customer and as a human being. Regarding the quality of the work, I can only describe it as exceptional. BBB has specialized teams, including people who are responsible for framing, dry-walling, painting, flooring, finish work, electrical, and so on. These are skilled, competent people who take pride in their work. Only high quality products were used in our project, many of which are specifically designed for basement installations. As I am something of a perfectionist, I can almost always find something that needs improvement or correction. However, at the time of completion, there was not a single problem or issue that needed to be addressed. As far as value, BBB’s estimate was similar to others we received from other reputable contractors. We selected BBB because we felt that what they had to offer in terms of expertise, service, and experience made them the right fit for us. From our initial consultation with the designer (Robert), during which we spent hours coming up with the perfect design for our space, until the final walk through, our experience was virtually seamless. And thanks to the production manager (Jake) and the office manager (Kaitlyn), communication throughout the process was clear, timely, and uncomplicated. The project proceeded exactly on schedule and was completed within the projected time frame. This is a company that clearly knows exactly what they are doing. And although they have probably done hundreds of projects like ours, I never had the feeling that this was “just another basement” for them. From the moment we signed our contract until the day of completion, our experience with BBB was outstanding. I cannot recommend them more highly."

"Everything as described. Very professional, prompt. No issues. Very happy with service and quality of carpet installed."

"Excellent experience using Thompson's Cleaning Service for carpet cleaning in our home in Norwich. Great communication. On time and professional. Exceptional job cleaning carpets with issues from living with our pets. Very pleased with the results and will definitely be using again. Great to have a local company to call for carpet cleaning. A+"

"Ralph came to give an estimate, explained some history on the company explaining their "certified installer" status and the significance of that and the warranty. We enjoyed Ralph so after 6 estimators, went with Casanova. The crew came out on time as scheduled, coordinating for skylight install wasn't too tricky. Job took a couple days more than expected but was completed to our satisfaction. Installer crew was friendly."