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"I would NOT recommend doing ANY business with Elite Electric, Plumbing, and Air. We purchased an AC unit 4 years ago with what was explained as a ?no hassle? 10-year parts, labor, compressor, indoor and outdoor coil warranty. Elite?s website even says: ?Upfront pricing: No hidden fees and no surprises.? The unit now has a sensor malfunction and coil leak due to manufacturer defect. The ?supervisor? told me to go through the manufacturer. After I noted we purchased through Elite, he pulled up an estimate charging a ?warranty handling/processing fee? and for refrigerant to make the unit work. He said the fee is for paperwork. When I objected, Ricky (?supervisor?) told me I could go to another company. When I asked about their ?100% satisfaction guarantee,? he said ?within reason.? He claimed the fee is ?standard? but was ?waived as a courtesy? before. This is NOT 100% satisfaction guaranteed customer service."

"We had an excellent experience. Rob did a fantastic job installing our water heater—he was professional, efficient, and thorough. Kara, the phone receptionist, was equally outstanding—friendly, helpful, and made scheduling easy. Together, they made the process smooth and stress-free. Would absolutely hire them again."

"Lucas' crew came, started and completed the job when promised. We were not at home during the process as removal of the "popcorn from the ceiling is a very messy job. Lucas cleaned up well afterwards and left our little villa looking MUCH BETTER! Thanks for such a professional job."

"Fabulous The team did a great job."

"Do not use Sansone for ANYTHING. I bought a house 2 years ago and put $2m is renovation and upgrades. I contracted with Sansone to purchase and install 3 HVAC units in the home. All three were installed improperly and leaked throughout the entire home in the attic. This caused over $1.5m in damages. Black mold throughout the house. Had to move out and buy another home!! All along Sansone said they would make good on the negligence and now when it comes to writing the check they are not doing it. STAY AWAY from this company if you like your house!! Feel free to call me with any questions John Clancy 914-329-9809"

"Prior to installation, my water heater was old but compliant with local laws and passed inspection. After installation, it failed inspection, and Raider Rooter refused to address the issue. They claim I need an electrician to install a shut-off valve, citing a “new law,” but this requirement has existed since 2011—something any reputable plumber should know. I offered to split the cost; they declined, leaving me with a water heater that now fails inspection. Their contract did not disclose this potential need, which would have changed my review. Instead, they left me with a non-compliant water heater."

"Grandview did an excellent job of remodeling our kitchen. We had visited two other kitchen remodelers before stopping by Grandview. At the first remodeler, the staff never helped us even though we looked around the showroom for 15 minutes. At the second, the staff was very helpful and generated a quick ballpark estimate of what our remodel would cost, but it turned out to be too pricey relative to the value of our home. When we walked into the Grandview showroom, we were immediately greeted by Joel, who talked to us about our needs and wants for the project. He started creating a plan which met our desires and was within our budget. He and his sister Susana (it is a family business) then visited our home to take measurements and look at what exactly we currently had and came up with additional suggestions for the project. Grandview then sent their electrician/plumber James (yes, he’s licensed in both trades) to review placement of lighting, electrical devices, outlets and switches and answer any questions we had. He was very helpful and based on his experience made suggestions on some lighting options we were unsure about. After a few more visits to the showroom to iron out details and select colors and components we signed the contract. The entire project was handled professionally from initial concepts and estimates to final plans and renderings through removal of old cabinets, counters, etc. and installation of new cabinets, counters, backsplashes, lighting, plumbing and reinstallation of our recently purchased appliances. Joel and Susana were always available to us during the entire project to answer questions, and they immediately took care of the few issues that arose. They were always professional and pleasure to talk with. The few glitches in the process (two cabinets that arrived damaged, incorrect drawer fronts supplied by the manufacturer and a shelf unit that fell off the delivery truck lift gate) were taken care of as quickly as the supply chain allowed (this is a time of major supply chain disruptions) and of course without cost to us. None of these issues were Grandview’s fault. Their installers, Randy and Steve, were absolutely superb and quickly took care of the few minor installation issues that popped up to our complete satisfaction. I later found out that Grandview had also remodeled my cousin’s kitchen, and she was also as impressed by their professionalism and quality of work as my wife and I were."