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"We have had the equipment installed since June but nothing works. If someone comes out, they say someone needs to fix the issue and leave. We call several times a day and can't get past the call center."

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"Did great work and were easy to talk to about the process. They were easy going and worked very efficiently."

"The whole experience started off well we need a fireplace that was leaning falling removed. James suggested that we put in a wood stove that?s what we agreed upon this job came out to around $20,000. He did not come prepared with his own tools. He told us that it would take a weeks time it took multiple weeks time we reached out to him on January 22 of 2025 and here We are May 6 of 2025. We still have not got our inspection. He stated that we could call for it, but we had paid him for it on top of that he got the permits from the county instead of the city. The work that he did was not the work that we had discussed. He told us that he would have a general contractor come in to close the house up inside it he did not. He had one of his workers do it. The work is Shawty. The guy did the best job he could. James does not work well with his employees or his co-owners. This whole experience has been horrible."

"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"Work was excellent. Will hire again."

"Prompt and friendly service. Jeff and Yori did a great job. My 1922 Crafstman may never had had its ducts cleaned before. Very happy with their service. Would hire again."

"ZZZZXZZZZZ"

"Mike and Ryan were here on time and did a great job. They were very respectful, and cleaned up after themselves. We were very happy with their work."

"Got our quote and learned a cleaning is unlikely to help with the problem we are facing. We will still schedule a cleaning later in the year."