Get matched with top sliding door or tracks repairers in North Prairie, WI

"I had a broken sliding patio door that I was struggling with trying to open & close! I am 62 yrs old, disabled & recently my position w/the Company I worked for after 11 years, eliminated the Department I worked in. I kept putting off this repair due to finances. Also, afraid that the door may be in such bad shape I would need a new one, which I really couldn't afford! Otto's Carpentry to the rescue! The door got so bad that I really could hardly open/close it so I needed to get it fixed! I went on Angie's & Chad immediately called me. I didn't even have to wait, he was here bright & early next day! If it was an emergency, he would even have come out that night,(and it was later p.m. already), if he had to! Being an older door, he set the expectation that it may not even be able to be fixed! Well, he worked his "magic" & the door is good as new! He even put a new handle on as the old was 1/2 broke right off & missing the lock! He made it so the blinds on the inside of the glass worked again AND he fixed a piece of the wood trim that was falling off(without me even asking)! I hadn't asked him to do that as I knew that would raise the price & I didn't have any extra $'s. Let me tell you...he is fair & affordable! He is a "old school" hard worker, works long hours & even weekends! He is knowledgeable & will do the job right...no short cuts here! I think he knows how to do just about anything & he will let you know if the repair is worth it, good or bad & the issues that could possibly arise! He is honest, real, down to earth & no BS! You can't find a harder, more dedicated or experienced worker! A+++ rating for Chad, I would trust him w/ any job I need done AND would highly recommend him to anyone! Thanks Chad, will call you back when I can afford my next project!"

"Was extremely satisfied with this service. Rick was very knowledgeable and professional. His crew, Sean and Nick, were very friendly and went out of their way to make sure the job got done correctly. I mostly worked with Sean on multiple projects including, replacing kitchen sink, replacing bath faucet, various plumbing issues that existed in 50 year old house that had not been maintained, dry wall repair, interior painting, wall paper removal, cabinet removal and anything else that came up in relation to this work. I will definitely use this service again for future projects. Sean has a lot of experience in many different areas and seems to truly enjoy his work. Again, very satisfied and confident with the work done."

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."

"Got what I paid for, and paid what I was quoted. Will use again, as he is a repairman."

"It was perfect.  They came out, assessed what was needed and made the repairs and a VERY speedy manner.  It looks wonderful!  If needed, I will definitely be calling Watry Homes LLC for any repairs.
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"The project went well. Chris and his Son were polite and did a good job. Under the cold conditions they were able to provide a high quality product. The work they did in my garage looks amazing. They were also able to touch up my existing drywall and re-texture and paint to make the whole garage seamless. There were a few minor cracks to the seams that showed up. Chris is going to wait until the weather warms up to come back and take care of them. I'm confident this will be resolved and he was more than willing to address and take care of it. I'll post an update once the work is done. I also had them paint some exposed wood around my garage door. They did a very nice job and I'm thrilled with the work."

"He is great. He is all about taking initiative. He does not want to replace anything unless it is necessary, but he will repair everything.I am very, very please with him."

"At the end of the inspection I was positive that I was not going to use him. He gave me like a huge laundry list of things that needed to be done. After he was finished he said that it would cost me $15000. There was no way all of this going be $15000. It was like these little things he tarried about because he wanted to get paid as the coupons were so cheap. He had no suggestions about minimum cost. The thing about him was he did not give us any options, everything he gave was for us to do things. There are always levels of priority and I did not get anything at all from him."

"They were quick and did a great job. They even did some repairs.
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"I have worked with contractors in the past but, never had such kind, courteous, punctual, and patient young men as Jovon and Jeremy. They worked with me on the situation I was in. My neighbor was going to install my storm door for free but he ended up in a cast due to a work injury. So now I'm stuck. I contact Angi to get some Quotes. Jovon set up the appointment. Arrived on time. Just toward the end of the install we discover I had ordered the door to wide I had a 36" and I needed a 32". So then I went online to find the right door. Jovon and Jeremy gave me another appointment for the next day, They arrived at 10 AM and went out of their way to take me back to Menards to exchange the door. I Will RECOMMEND these wonderful guys to every one I hear of that needs work done. Jovon and Jeremy I Thank you for doing a great job at an affordable price. ."