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"Very professional and well done"

"United Home Experts does not stand behind the quality of their work, which in the case of a 20K+ project that they did for us, involved a significant oversight that rendered that work pointless. I think -- and other contractors we have brought in to look at the problem think -- that the oversight was significant enough to demonstrate negligence on their part. We hired United Home Experts to replace the roofing and the section of our deck over one of our garage bays, where water leaks had caused damage to the ceiling and walls of the garage. The sole purpose of the 20K + project was to prevent further damage due to leaks. Because of their failure to properly flash one of the walls adjoining the deck (they flashed another, longer wall), within three years, water had leaked through the wall and caused more significant damage than what they had been brought in to fix. The 20K+ was wasted. United Home Experts has refused to take any responsibility for failing to deliver on what they had promised. I have attached photos of the ceiling of our garage and the wood rot behind it. In one of the photos, the rot is so severe that the wood is completely worn through. Again, this happened within three years of contracting United Home Experts to do the work. I also attached a photo of the poor workmanship of their deck re-installation -- splitting in the joists that they had just installed. I caught the problem and made them reinstall the joists but didn't catch their failure to flash one of the walls adjoining the deck. In general, I found the company to be extremely unresponsive throughout the installation process and uncooperative in attempting to resolve this issue. The representative handling the account has been ducking me, repeatedly failing to call back within reasonable time frames (or most recently, even within a time frame he had set). We hope that United Home Experts will change course and attempt to respond reasonably to the damage that their oversight caused. The President of the company claims to be a "faith-based entrepreneur." Whichever faith that happens to be, his company reflects poorly on it, at least in our case. P.S. I expect that in attempting to respond to this review, United Home Experts will blame the installers of the original deck (since that was their explanation to me directly). They completely replaced the section of the deck and roofing where the leak took place, so that argument does not make any sense."

"Avoid! Capital?s quote was significantly more than others but they stated it was due to ?quality? of work and reputation. Lies! The project (yard drainage, pavers) took months and is still a full mess! Attached are photos- I was gaslighted stating that I was ?impossible to please? and would ?never be happy?- judge the work for yourself! Project was over $40,000 and this is what they found acceptable! If you still choose them (?) then make sure an attorney reads anything you sign as every minuscule detail must be written or they will not take any responsibility! And read financing terms very carefully as they scroll through the contract speaking but the content does NOT match what they spew! Then the threats start demanding approval for the terrible, incomplete job. You?ll be ignored and ghosted once they get their money after placing in writing the modifications that will (not) occur!"

"Signed contract on May 8 for deck build.On May 12 rep came to my office to collect deposit of apprx $13,000. He said project team meeting on Wed & would update me then on start date etc. On Fri May 16 I had to reach out to him. He wrote the team had met & materials were ordered. An hour later he wrote back that he was misinformed & that his boss was going to call me next week. Despite this, dep check cashed. On Mon 5. 20 rep wrote back that they had forgotten certain costs & to proceed it would be $8,000 more. Not a typo. $8,000 more. No apology. Ridiculous, contract rescinded. I wrote that he could return my deposit at my office just as he had collected it. On Wednesday the 21st I got a text from "Tom," presumably the owner/boss, saying he would "drop a check in the mail" to my address. Today is May 30th, Friday, and still no check. Check at a minimum should have been overnighted. They owe me interest not to mention the deposit to hire a contractor who will honor contract. Bad."

"Our house is two hundred years old and has decorative detailing on the exterior trim. The I-CON crew successfully repaired the rotten wood AND maintained the ornamental element that was key to the project. It was a pleasure working with Ralph Strollo. His communication skills are exemplary. He returned texts within minutes, answering questions and explaining scheduling issues resulting from uncooperative weather. Great work!"

"Excellent. The team completed the work in just a few hours. The work area was extremely clean. Very affordable for the work. Highly recommend."

"Replacing a roof is not cheap - and it’s not exactly the most fun thing to throw a lot of money at (versus, say, a new bathroom) . AEM (Kevin B. in particular) made this not only painless, but even pleasant. We got three bids - Kevin B. from AEM was the only one that bothered to actually visit our house, meet with us and explain the process. The other bids were just emailed in, apparently using some imaging system that let them measure our rooftop. AEMs bid was not the cheapest of the three, but it was absolutely competitive with the other two - and, because of Kevin’s walking us through the process, we felt much more comfortable having them do the project. Communication as we were getting closer to the day was very good (I work at home - so I knew I’d have to take the day off given the noise). There were a few unavoidable weather delays - Kevin always kept me informed. On the actual day, the team was here early - as was Kevin - and the whole process was done in a day. Something really cool - they had to get into our yard through our neighbor’s back yard (with his permission, of course!) - as a gesture, they raked his leaves! They also cleaned our gutters while they were up there doing the roof. After the fact, the cleanup was perfect - our back yard was spotless! Kevin and his colleague also did some great work repairing our soffits. Anyhow - I don’t think we can recommend AEM highly enough - they care for their customers - and made this as painless as possible. We are very happy with the results. Thanks Kevin and team!"

"It’s never a good time for your roof to start leaking, but if it’s going to happen, you can only hope to find a roofer like Mighty Dog Roofing of Rhode Island. We bought our house a couple years ago with the knowledge that we’d need a new roof soon. Sure enough, this spring, rain started coming in through our bathroom ceiling. We put a bucket out, and started making phone calls. One of those was to Mighty Dog Roofing of Rhode Island. Within a couple hours, they were at our house, placing a temporary patch, and talking us through the work we’d need done. They sent up a drone to take pictures, and peeked into the attic. It was the beginning of a truly exceptional relationship. Here are three reasons we loved working with Mighty Dog: Patience! The guys never got tired of answering our endless questions, or explaining the intricacies of roofing materials in laymen’s terms. We were never made to feel rushed, or silly for wanting to know more. Education! You know what we didn’t know anything about? Roofs! You know what we know a ton about now? ROOFS! Jonathan and Andrew spent a lot of time talking with us about ventilation, snow dams, shingles, chimneys, gutters…I could go on. But they made sure we understood the project, and could make informed decisions about it. They love what they do, and it shows. Competence! They know their stuff. They were well-prepared. They shared realistic timelines. They used great materials. (Our Owen Corning shingles look so gooood!) At all times, they showed skill and enthusiasm for our roofing job. And one more big reason to love them?! Care! Big home repairs are a vulnerable moment, but Mighty Dog took the fear out of the process. They communicated generously. They showed up for the install with an amazing team. They spoke with neighbors on our crowded street to make sure that no one was inconvenienced by vehicles or errant nails. It’s one thing to be able to install a roof, and another to make your customers (and their neighbors!) feel like a valued part of the process. Highly recommend Mighty Dog Roofing of Rhode Island!"

"Care Free Homes do a great job of listening to design inputs, take care of all the details such as permitting, and most importantly do good quality work. What they build will last."