Get matched with top plumbing installers for a remodel or addition in Norwich, NY

"as advertised"

"We hired Kiefer Randall (KR) to do a remodel in our basement, which we were told by owner Tim Kiefer would take 3 weeks. The estimate was high, but we went with it, on the promise of high quality work and high standards and hoping that by hiring out, we would gain freedom from worry and hassle on this project. We paid KR over 90% of a project that cost as much as (or more than) a full kitchen remodel. Tim Kiefer was in our home nearly daily supervising this project, yet the work that was completed was sub-par and we are now in the position to do the work ourselves and/or to hire contractors to fix and finish the work. He told us, before and when signing the contract that we would get daily updates from him or his team, yet we had to continually reach out to him to get updates or to bring up concerns. We were seriously disappointed in this company for the following reasons: The work that they did was not completed to a professional standard. Examples: Excessive and noted pockmarks in drywall on finished, painted walls. Walls that have visible tape marks and cracks. Walls that were literally painted without using lighting. Both glossy and matte paint were used on trim work. No attention to dust/dirt remediation until we insisted about 9 weeks into the project and even then it was minimal. Tim dropped the ball on several items that required coordination for the project (that’s why we were paying the high price), then blamed us for the issues. At 14 weeks we summarized in an email the issues we had raised with him (and added a few additional concerns). He responded with the following: “I no longer feel that our professional relationship should continue due to a breakdown in good faith and trust, and that we should part ways now before the relationship deteriorates further.” He attached a final bill with this message (for the last 10%), for unfinished work! Since KR left about 3 months ago, the bathroom in the project area flooded and we had to tear up the brand new flooring. We discovered that KR, instead of getting the correct parts to fit our toilet, used caulk to try to make it fit, resulting in a slow leak that built up over time! We reached out to KR informing them about this issue, and they didn’t respond at all. Not worth the money or the hassle!"

"Great service from their technician Scott Brown"

"It went very well! It's been very good."

"I'm so happy with the service and pricing I got from Bakers Plumbing and Heating. It's a family-owned business but they have several crews dedicated to each of their services, so the furnace crew put in our new furnace quickly and professionally. But it's run like a small family business where you're likely to talk to the owner and he wants to make sure you're happy with the work. Can't recommend them highly enough."

"EXCELLLENT!! I could not have been more pleased with the work, professionalism, knowledge and 'caring the for the customer attitude'. Costs were more than reasonable and skill in using the their equipment was very impressive, and even the digital camera equipment was great! I would highly recommend this company and these men to anyone. Thank you, thank you!!"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Everything went very well from the first call to completion. Estimator was very responsive, professional and helpful. Project manager and foreman were very good also. The men who did the work were professional, considerate of our home, polite and did a great job and great cleanup. We have an estimate for vinyl fencing installation and will use United Construction again for that, in the spring."

"The "technician" sent to my house was unaware of any A/C technical knowledge. I was billed in excess of 300 dollars. I promptly paid the bill. The A/C system did not work after the visit. I contacted Fancher and was told that the "technician" was fired because he was unqualified to service A/C units...and...I was told that a qualified technician would be sent to fix the problem. The qualified technician was scheduled to arrive at 1PM. The qualified technician was 3 hours late and later (after I once again re-contacted Fancher) claimed that he was "unaware" of the scheduled appointment. I needed to re-schedule the appointment. I re-contacted Fancher and Fancher has refused to return my contact. This is a pathetic customer service situation. If you hire Fancher...good luck...I will never use them or refer them for any A/C or heating work. Fancher decided not to contact me...this is the opposite of customer service....it is unacceptable in the competitive business world."