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"The owner came over for an estimate. He spent a good amount of time looking at the project but never sent me an estimate. I eventually hired another contractor."

"Team was fast, efficient and super friendly. Would recommend"

"We were extremely pleased with the entire process. Matt is professional, organized and a superior craftsman. His crew was the same. Remodeling is loud and messy - there's no way around that - but Matt and his crew were always respectful, pleasant, and cleaned up each day. Their work is exceptional. Matt plans well and always kept us informed of what to expect next and when. Planning for deliveries (like cabinetry) with COVID was tricky, but we were well informed of any challenges and we could plan our lives around it. Older houses always come with surprises, but Matt was always patient to explain things and then give us options so we could make informed decisions. We got exactly what we wanted - but were pleasantly surprised at how smooth things were handled and ecstatic at how beautiful the results are. His attention to the smallest details sent it above and beyond our expectations. We would recommend Matt and his crew to anyone and would use him again most definitely."

"AWESOME!!!!!!!"

"Booking the appointment was fine the problem began after my new dishwasher was installed. The kickplate was mistakenly thrown away by the plumber. It wasn’t detected until another plumber from Garon T came to finish connecting the sink and insta-hot. He apologized and assured me that they would resolve the problem immediately. That never happened, I called repeat talking and leaving messages to Pamela. Who would apologize but never resolve the problem. Two weeks later, asked what is taking so long and to speak to someone further up the food chain. Spoke to a supervisor who explained this was the first she was hearing about it. Another week and a series of phone calls which ended in insincere apologies. At that point, I had enough contacted the manufacturer myself and received the kickplate in a few days. Then I received this text from Pam. “Hello,This is Pamela with Garon T Plumbing, Heating & AC. Hope y’all are doing great today. Just wanted to touch base to advise that I don’t yet have the arrival date for the kickplate. I apologize for the delay and will let you know as soon as I know. Thank you - have a great weekend!” I replied we already have the kick plate and after three weeks of terrible customer service the issue was resolved. It’s a shame they have such appalling, customer service. We had plan to use them for additional work, however, with customer service unable to resolve a simple problem I’m not sure if I trust them moving forward. Since posting this I have not received any response from Garon T not even an offer to finally install the kickplate."

"The job went very good. The backslash looks great."

"The contractor did not finish with the job, he won't answer my calls anymore, he took my car as part of the payment, I don't have any cabinets, he won't get back to me anymore."

"Very well. We were very happy with the quality of work and time period, considering it was Covid times. The time lines and communication was very prompt and work quality was excellent. We are very happy"

"I can't say enough about this contractor! The work was amazing and they did everything they said they'd do, when they said they'd do it, and everyone I worked with there from the office manager on out was terrific. They can do anything from plumbing to electrical to building barn door fixtures, which means you don't need to find anybody else after you call them. What I loved most was they brought their own ideas, and because of this, I have a nice, spacious laundry room/mud room/garage entry area where once there was a very narrow passage where you could barely squeeze past the washer to get out the garage door - but they were able to see the space laid out in a different way, and now it's both functional and beautifully designed. ALSO - the fireplace was just an in-wall gas fireplace with a marble surround flat to the wall around it, with a very narrow plain white mantle high up on the wall - no hearth or anything -and these guys built me a brand new white brick fireplace with a rustic mantle based on a Pinterest picture I showed them - way more than I expected and exactly what I wanted! Best of all, they knew I had these lamps I wanted to put on the mantle, so they built hidden electrical outlets flat into the mantle, next the wall, so I don't have wires hanging down and you can't even see the cords - I hadn't even asked for that, but that's the kind of thing they think about when they're building. Everyone on the team seems to have a good design sense, and I remember a couple of times when they saved me from poor decisions by asking me to come look at something before they finished the install, just because they thought something might look better a different way, and they were right. From a project management perspective, I had up-front pricing on all work, and as I added projects along the way, I was given pricing for the additional work as well. Receipts for payments included a running total of all projects they were doing with original pricing as well a list of all payments made - there was never any confusion about balances owed or paid, and this made it very easy to budget and manage the cash flow aspect. Big Dog also works with certain companies for things like flooring, windows, and doors, so since I didn't know where to go, they were able to connect me with people in the industry. My townhouse looks completely different from when I moved in, and I love it! I really appreciate the thought and effort Big Dog put into making my house perfect, and I recommend them highly - I'll be calling them again."