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"We recently had the unfortunate experience of working with Character Companies Inc., and as government civil servants and veterans, we were deeply disappointed. The price of renovating two bathrooms and installing new LVP flooring at $70K (original quote: $84K) seemed excessive, but we hoped that the quality of service would justify the cost. Sadly, that was not the case, and it has cost us the chance to rent out our home while we are deployed to Iraq. From start to finish, the experience was a nightmare. The project management was abysmal, with multiple delays that extended the timeline one month beyond the agreed schedule. It took over two months to do just two bathrooms and replace flooring when the original timeline was four weeks. This company demonstrated a shocking lack of professionalism and accountability throughout the process. The design work was utterly incompetent, failing to conform to the existing plumbing structure in our bathrooms. The contractor disregarded our repeated attempts to bring attention to design flaws and forced the installation of bathroom vanities by performing a â carpentry fixâ that left us with two top drawers sealed shut, one bottom drawer with a cutout, and one fully functional drawer. One month after installation, one vanity separated from the wall and had to be reattached. Our allegations of Character charging us for high-end fixtures and installing cheaper ones were ignored. The final straw was the damage done to our marble floors. Instead of offering a repair or replacement, the contractor covered it with LVP and then charged us at the end of the project for the extra costs of the LVP that they incurred to cover up the damage! This was deceitful and completely unacceptable. The CEOâ s disregard for customer satisfaction and maintaining basic work standards is unforgivable. The only thing he did well was apologize profusely, not caring about fixing any problems. During a phone call, he admitted that our project was a â dumpster fireâ yet didnâ t offer any concessions. We strongly advise anyone considering Character Companies Inc. to stay far away. Their poor project management, substandard design, shoddy craftsmanship, and unprofessional conduct have left us with a costly mess that will take more time and money to fix. Protect yourself and go with an experienced, reputable company."

"Dave was very responsive during the entire process. He worked with us on our vision, was able to resolve unexpected issues we found during the remodel, and delivered quality craftmanship for a very fair and reasonable price."

"An amazing, super nice guy to work with...great communication and design ideas. I've never seen someone (and his crew) work so hard to complete a job! I would hire again in a heartbeat."

"Alpha Home Services was such a big help! I had a water leak incident that damaged the floor and ceiling of my home and Alpha Home Services was able to come quickly and open the ceiling and take out the dry wall. The first day they came they laid out all the plastic and closed off the damaged area and took out the dry wall to let air dry the foundation of the home. The next day they let it dry and came to check and spray to ensure there would be no mold. After they came again to install new dry wall and paint. They also were able to give me an estimate for all the damages and talk to my insurance company for the claim. I was able to get my claim and my home repaired in no time. Thank you again!"

"Archtex and his team build an addition for my house. They did a great jobs, we and the neighbors love it. They finish before the due date. I would recommend them and will hire them again."

"They replaced my beaten wooden deck with a new composite one. The price was more than fair after shopping around. What I liked from the experience was the cleanliness and speed. Everything we agreed on they did in timely manner."

"Crew is very hard and kindly working with good manner."

"Meticulous with work and reaponsive"

"I cannot recommend Luis and the entire LLugo, LLC team enough for any home renovationâ large or small. I was referred to Luis by a friend who had an outstanding experience with LLugo for her master suite renovation, and I have subsequently referred Luis to friends and neighbors for their home renovations. Iâ ve heard nightmare stories about general contractors who take your deposit and, once the contract is signed, never show up on site again and are unreachable. For the duration of our five-month project Luis was ALWAYS reachable for questions or concerns. His communication was incredible: day or night, weekends, holidaysâ it didnâ t matter. He wanted us to understand what was going on with the project and make sure we were fully informed and comfortable with the steps his crew was taking. Luis also has an amazing team. Beto was our foreman for the project and he became like family, along with Juan who was on site every day. The whole team is extremely professional, kind and considerate. We have shared walls with our neighbors and LLugoâ s policies go a long way to helping with the inevitable inconvenience of a renovation next door: no smoking, no music, no shouting. Another surprise during the process of working with LLugo is how clean they leave the work site every day. Every single day the construction site is cleaned-thereâ s no trash or debris left sitting around. They also sealed the renovation site from the rest of the house to provide some sense of privacy and to avoid dust from entering the rest of the house. Our project was extensive- Luis and his team demoed the entire second floor of our home down to the studs, completely re-framed a new footprint, and built out two new bedrooms and two new bathrooms as well as adding new windows. Luis tackled every aspect of our project-soup to nuts. Before we even decided to hire him for our project Luis met with us in person, walked through the space, created a design proposal and then revised the proposal numerous times based on our feedback. We did not use an architect, or a designer, and we didnâ t need one with Luis. He also handled all permitting and dealt with the historic preservation office. Luis also provided us with a detailed estimate that included every imaginable line item plus allowances for our decisions on finishes. He walked us through the estimate patiently explaining every aspect and answering our questions. Our home is 125 years old so there were some real surprises underneath the subfloor and behind the walls that required major structural work. Luis handled these unexpected challenges calmly and professionally. He and his team were able to address every issue and walk us through every step. I donâ t think you can find anyone in the DMV area or beyond who will devote so much time and attention to every detail of your project and care so deeply about the outcome and his clientsâ satisfaction. I will not hesitate to call him again for future renovations."