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"Work was well done and timely. Will definitely use them again."

"We have been using East Coast pools for over 20 years. Quality and service has always been exceptional. We constantly recommend East Coast pools to all of our friends and relatives."

"While the point of contact at Ordini's has been wonderful and the product is great, the installation process has been pretty upsetting. The jets in the spa haven't worked right since day one and its been over a month since install. The guys who came to dig and do the curtain drain around did not do it properly. The electrician recommended by the pool company has been a COMPLETE NIGHTMARE. DO NOT USE POWERLINE ELECTRIC!! Paul will show up long enough to get paid but he will leave you in a lurch and unbeknownst to us, also in a very dangerous situation where we had propane leaks from several locations. Materials were not right, not safe and not finished. We are lucky that we didn't blow our house up. And, worst part is, the pool company is aware of this unsafe track record and is still referring him. The concrete company they recommended said they could do all these things that really should not be done, were ridiculously priced and would have caused me even more problems. I was not told that once the curtain drain design is approved that it is what I was stuck with. Had I understood that what I was agreeing to wouldn't allow me to design the surround how I wanted, I would have done it differently. No one explained it or the fact that the pool with the integrated spa was not like a hot tub. Who knew there was a difference? It is very disappointing to spend so much of our hard earned money to make a dream come true only to be deeply aggravated and disappointed. I would recommend doing your due diligence before signing anything."

""Unfortunately, our experience has been extremely disappointing. Communication throughout the process has been poor, with long stretches of silence and repeated failure to respond to emails or calls. There was no clear follow-up on progress, and we constantly had to chase for updates. When we receive responses, they were often filled with vague explanations or shifting excuses for delays due to the weather. Timelines are consistently missed, and at no point have we felt the situation is being handled proactively or professionally. What could have been resolved with timely, honest communication and accountability continuously turns into a frustrating and drawn-out ordeal.""

"We unfortunately had a horrible experience with Empire Today Philly. From our first appointment the sales associate, Nizar Alwarasneh, could not answer any questions about how the hardwood floors were finished or how the installation process would work. He was more interested in giving me a big show of on how he could get me such a "great" price than listening to me. Because of this, he assured me the hardwood could be installed on concrete slab. It cannot but he either did not know or did not listen to the question. Our installers showed up a week later and knew immediately it was not possible to install in our house. After 4 calls and hours on the phone with Customer Service, I was assured a manager, Edwin Maldonado, would call me within 24 hours to assign me a new sales associate and to help correct the mistake. When I had not heard from him 24 hours later, I called Customer Service again only to learn that Nizar is the only sales associate in my region and that Edwin would likely take 3 days to get back to me. Within the next 3 days I called Edwin 4 times and left 2 voicemails. I still have never heard back from him. I called Customer Service again and they again assured me a new manager, Michael Onorato, would call back within 24 hours. I have never heard from him either despite calling and leaving voicemails. Against my better judgement, I had a second appointment with Nizar. It was clear to me immediately that he did not tolerate being questioned at all. I don't know if it was embarrassment over his mistake or what but he was incredibly rude. He loudly yelled at me, saying I should respect him because he is older than I am when I asked him to explain how he was coming up with the pricing, which was completely arbitrary. He also could not explain the difference between engineered hardwood and solid hardwood - he called a manager, Shawn Wilkinson, to help. By the end of the call, Shawn was supposed to call me back within 24 hours. I never received a call. When we finally decided to cancel, Customer Service told me they would submit the request and one of the managers (Edwin, Shawn, or Michael) would call in 1-3 business days to talk through options. I had zero confidence I would hear back so thankfully Customer Service expedited my cancellation. I should receive a refund within 3-5 business days... Subsequently have spoken to other Empire Today Philly customers who reiterated a similar experience, particularly the sleazy car sales person approach to the initial sales associate assessment. Absolutely would not recommend and will posting this review through multiple outlets."

"When tub was opened, it was full of mold. Now we need professional cleaning and filter. They are supposed to come today, so far nothing. We can't use the hot tub. If no response I'm sueing for hot tub cost! RUN FROM THESE FOLKS"

"Perfectly, the guys were extremely well mannered, proficient and efficient in their work. Done in a timely manner. I would definetly recommend them to others....Good people and good work...what more could a homeowner ask for...oh, I forgot, a good price too !"