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"He was helpful."

"Yet again I schedule an appointment almost 3 months out and again there are no show. We have spent thousands over the years with John Henry and I've had them come out to do everything but this past year they do nothing but cancel on us they don't show up when we have the schedule appointment. In the last year their customer service and reliability has gone down considerably and I cannot in good faith recommend this company to anybody. We pay a monthly service to have them come out and it is not worth it. And then when you try to speak to somebody on the phone they just act like they don't care. People take time off of work to schedule an appointments around what works for them!! They are way over priced, and always try to sell you new equipment when there's nothing wrong with what you have!! "

"Three appointments . All three times late and the call to say they were late was after the 4 hour window scheduled time. Rescheduled once, service man came once and he seemed like upstanding guy even though new to the heating business. Still waiting on third appointment to hear from them. Not sure if ?they are working on people who have no heat? is going to be the excuse for the third time. The score I would like to give is a 1 star for whoever makes the appointments and calls when they are late and 4 stars for the one service guy who we have seen so far."

"The installer was knowledgeable and professional."

"Great communication before and after. Timely scheduling. Super company to work with. Friendly staff whether on the phone or whomever showed up to perform the service."

"He was very knowledgeable, answered all my questions, and I learned a little about plumbing. "