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"Under no circumstances would I recommend John Henry’s. The fact that they have such glowing reviews makes me genuinely question whether they’re legitimate or incentivized internally, because my experience was the complete opposite. Nearly three weeks ago, I scheduled a duct cleaning and annual HVAC maintenance. On a Saturday, I received a call informing me they were “too busy” to keep my Monday appointment and wanted to push me out another two weeks. I told them that was unacceptable due to the heavy construction in my home and that I would need to look elsewhere. Suddenly, they were able to fit me in on Tuesday and offered a $50 credit. Tuesday arrives, and the problems start immediately. Two technicians showed up and left black marks on about 15 of my stairs. They initially denied it but eventually wiped them down with a cloth and water. Later, I discovered they somehow got paint inside one of my electrical outlets from dragging their cord across it. I spoke with the manager, who showed no concern or accountability for the damage. I was also informed—after they arrived—that they couldn’t complete my annual maintenance because neither technician was mechanically trained. So once again, I had to reschedule, and someone else came out the next day. The technician on Wednesday was by far the worst part of this entire experience. He was rude, dismissive, and clearly more focused on selling memberships than actually providing service. When I mentioned the $50 credit I had been promised, he looked at me like I was making it up. As he tried to upsell me on their membership, I asked if they could credit the duct cleaning since it’s included in that plan. Despite me telling him they had cleaned my ducts less than 24 hours earlier, he called the office claiming it happened the prior week. While on the phone, I could hear him questioning whether I even deserved the $50 credit I had been explicitly promised. When I asked if the 15% part discount (which is included with the membership I would be paying for monthly over a two-year lock-in) would apply, he acted as if I was asking for something unreasonable and told me I was “getting too many discounts.” None of these were random discounts—they were things they advertised. At this point his behavior confirmed my suspicion that this company prioritizes sales tactics and profit over honesty or customer service. I declined the membership. Once he finalized the bill, it was more than $150 higher than the quote I received the day before. Since then, I’ve called the office three separate times asking for a simple cost breakdown: the technician’s cleaning charges and the UV bulb replacement. The manager still cannot provide this and continues speaking in circles without answering my direct question. Bottom line: Do not hire this company under any circumstances. There are many HVAC, electrical, and plumbing companies that value their customers, communicate honestly, and provide professional service. John Henry’s is not one of them."

"The job was done right and efficiently. Customer service was the best! Frank informed me of costs with 3 different options. He was very pleasant to work with!"

"Yet again I schedule an appointment almost 3 months out and again there are no show. We have spent thousands over the years with John Henry and I've had them come out to do everything but this past year they do nothing but cancel on us they don't show up when we have the schedule appointment. In the last year their customer service and reliability has gone down considerably and I cannot in good faith recommend this company to anybody. We pay a monthly service to have them come out and it is not worth it. And then when you try to speak to somebody on the phone they just act like they don't care. People take time off of work to schedule an appointments around what works for them!! They are way over priced, and always try to sell you new equipment when there's nothing wrong with what you have!! "

"They didn't charge me an arm and a leg. They found an easy fix for my issue and was very up-front with me about everything. He also didn't treat me like an old lady, which I really appreciated."

"They were prompt and professional. I would use them again."

"Christian Weeks was knowledgeable and thorough. He was willing to explain processes and procedures if asked. He was not a “ I know everything” kind of person and was diligent in finding answers to questions about a moen faucet through reading the moen instructions. He was on time and performed his work correctly. After he installed the drains for 6 sinks, they all felt sturdy and secure"

"Mike was a great person to work with. His team came out and got the job done in one day, and they didn't mind me asking a ton of questions. Very grateful for their work."

"We called Aire Serv out as our AC line was freezing and the air was not coming out cold. The tech who came out told us we need a new evaporator coil, and we have rust in the unit also. We asked what we could do in the meantime so we could stay in the house, he said he could put refrigerant in but we shouldn't cause it's expensive and it would just leak out. We decided to put it in anyway and see if we made it til the new coil got here. We were then informed that the cost of the coil and labor would be $1900 out of pocket and that was after the home warranty. We decided to get a second opinion (our AC was still working fine after three days). We had Elite come out and the tech informed us that there was a small leak in the coil, it didn't need replacing, just tightening and there was no rust. I run a dog sitting business out of my home and I had to cancel dogs for this week because I didn't know if the air would be working. They also charged $389 for 3lbs of refrigerant. I would find a different company, they do not care for customers at all!"