Get matched with top plumbing installers for a remodel or addition in Onset, MA

"Justin was very responsive. Same day service. Excellent work product."

"Henri Emery provided excellent work, clear communications and a very reasonable price for my recent water heater replacement and associated plumbing work. He was very prompt and responsive, explained his observations and recommendations, and completed the work quickly and with a high degree of professionalism. Throughout the work, he checked in often to make sure that I was comfortable and had a thorough understanding of his work. His pricing represented a saving compared to other vendor quotes for the scope of the project, and he didn't engage in any upsetting. I highly recommend Emery Plumbing."

"Happy with the work, and the customer service. Will definitely call on them for future work."

"Lavoie Plumbing & Heating installed a full house water filtration system at my residence. They were in and out by the end of the day and we had clean water by the time I got home from work. Highly recommend, you can't go wrong hiring Danny from LPH."

"Bob is professional, friendly & extremely knowledgeable with outstanding customer service skills. Speedy response time, great work done and overall excellent experience with Fleming Plumbing & Heating. Top notch company committed to their customers. Highly recommend!"

"Over the course of two weeks they were on-time, respectful and easy to work with."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."