Get matched with top tankless water heater repair pros in Pahrump, NV

"This is a difficult one to write because, in the end, I think the actual work done was completed very well and professionally. We had a tankless water heater installed to replace our aging tank. The problem i have is with their business practices and lack of effective/accurate communication. A two-day job stretched to a week+ due to workers leaving early every day for one reason or another. Admittedly, one of the days was understandable due to a family emergency and I absolutely cannot begrudge somebody leaving early to attend to their child. That’s just being a good dad. The job completed on a Friday and I was repeatedly assured that an county inspector & Pure Plumbing employee would be arrive early Tuesday (Monday was Memorial Day) to close the job. Nobody ever showed up and I was told nothing. I came to learn that Pure Plumbing plays some shady games when it comes to permitting a project. They (illegally) do the work without pulling permits. Then, after it is done, they submit drawings of the completed work to get an after-the-fact permit pulled. It’s only then that they request an inspection which happens a couple weeks after the fact. They also expect full payment before the work passes inspection. I tried to contact the owner of the company (Andrew Aranda) via phone and the email his office supplied in order to discuss/resolve the issue, but never heard a reply. Unpermitted work exposes the company and the homeowner to potential fines and long delays in completion. Even though I love the work they did and would love to use them again, I would hesitate because of legally questionable methods that cast a shady layer over the operation. Are there other hidden corners being cut? Their talented roster of tradesmen/women isn’t worth doing business with because legal games are being played with the county. I plan on contacting a Clark County agent to discuss this job and warn them of potential future dishonesty."

"Amazingly well...we saw the water heater was leaking on Thursday and ordered the service and Todd came out the next day. He had a compatible water heater on the truck and installed it for us in 2 hours. I was impressed with his expertise and advice. He even took the old one away. Will use them again. Would give better than A rating if I could."

"Excellent technician, Walter, very thoroughly inspected all plumbing issues and had the necessary equipment to install a new water heater. Walter answered any and all questions I had. I felt very comfortable with the whole process, and I received an appointment very quickly."

Real Plumbers. Real Impact \n\nImpact Plumbing is dedicated to providing our customers with the best quality and craftsmanship. We are here to build relationships with our customers and communities and to provide our employees with a great place to work. Impact Plumbing is a leader in providing our customers with the highest quality products and craftsmanship in an honest, efficient, and professional way. Our pledge is to create successful relationships with our customers, employees and community by building trust, treating every project with the utmost integrity and exceeding expectations. We look forward to working with you!

"Called on Friday evening and explained that water was shut off to the home due to a cracked nut on one washer valve after attempted repair of a leak. Came out first thing the next morning, 8AM, and completed repair."

"Bought an Angie's List deal for a water heater flush. Appointment was scheduled for between 12 and 5. Pro Serve called to say plumber would be at our home within 20 minutes. Alex was on time, prepared and professional. He checked the water heater out and started the flush. Since we had just purchased this house we had a few general questions regarding the plumbing and found Alex to be very informative. We have used Pro Serve before and will use them again. Thank you Alex."

Doing business in Las Vegas and Henderson Nevada since 2005, Home Improvements Enterprises LLC sells and installations of new energy saving vinyl windows and patio doors lifetime warrranty by manufacturer company been in the windows industry since 2006

"Mr. Korth was able to advance the appointment time to the same day and tested the water softener, confirming our expectation of poor performance. We arranged to replace the old water softener the next day, which was done on the projected schedule, very quickly.
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"Freezer was given to us by my mother who bought it new in 1993. When we plugged it in it wouldn’t get cold. I Was expecting a large delivery of beef so time was critical. Paul was very responsive and arranged in short notice to have an experienced technician, Jesus, come do the repair, even located replacement parts which based on age was a challenge. Very professional and knowledgeable. Highly recommend."

"At first we were off to a rough start. I understand repairing drywall on an upward sloping ceiling can be a bit challenging however I was a bit irritable after seeing the results the following day. There were flaws such as the uneven drywall, texture and wrong color match. I had him come back 4 times till he finally got it right. Each time he looked at his work and knew what needed to be fixed. I did have to wait a week in between until he could come back and fix it so the project ended up taking longer than expected. I wasn't able to recieve my discount because he stated that the project costed him more than he first agreed to. Although I became frustrated with the longevity of the project, I was completely satisfied and happy with his work in the end. He made sure he came back and fixed the flaws until I was satisfied. This is what good customer service is about!"