Get matched with top hardware, latches & tracks (door) repairers or replacers in Palermo, CA

"Could, and should have been better. <br /> Subcontractors: <br /> HVAC--Placer Heating and Air <br /> Insulation--Gold Star <br /> Windows--mostly in-house. <br /> Lessons learned: <br />  1. Put everything in writing--no verbals or phone call contractual or post-contractual agreements. Use email for documentation after the contract is signed.  <br /> 2. Hold back final monies until all work is done.  <br /> 3. Do not rush the work or allow the contractor to rush the work.  <br /> 4. If it's in the contract, insist on it and withhold payment until it's done. <br /> 5. All parts are the contractor's responsibility. <br /> 6. Inspect all work before the next phase, distribute a punch list, and don't approve and/or pay until you are satisfied. <br /> 7. Ignore suggestions that faulty equipment is due to the customer's lack of understanding. Contact the manufacturer if something doesn't seem right. <br /> 8. Insist on good quality finish work. <br /> 9. Insist that all materials be as specified in the contract or standard (check the standards when in doubt). <br /> 10. Be wary of companies that subcontract HVAC. <br /> 11. Make sure all work is permitted; read permits carefully; flag errors. <br /> 12. Check model and serial numbers in contract with manufacturer's website to ensure the grade/series you are paying for is physically the same. <br /> <strong>July 7-9</strong> <br /> Contract was signed on June 25, 2015. Work started July 7 and continued for three days total. Old HVAC equipment was removed, ducts removed, some insulation removed, new HVAC equipment installed, new thermostat installed. Insulation removal said to be complete. <br /> Problems: <br /> ?Subcontractors both stated that insulation was completely removed when it was not (twice). <br /> ?HVAC sub and contractor implied homeowner was incapable of operating new wifi thermostat. Three wifi thermostats malfunctioned, leading homeowner to contact manufacturer's rep to resolve the problem. They advised another thermostat that did not read the wall temperature rather than the air temperature. <br /> ?Apprentice attempted to obtain side work replacing air registers. <br /> ?HVAC sub tried to get homeowner to buy control parts for whole house fan installation. <br /> ?HVAC sub dragged feet and stalled on doing contractual work on water heater. Homeowner had verbal agreement with contractor's sales rep to install in two steps; contractor denied agreement. Homeowner removed it from contract by mutual agreement. <br /> ?New intake return cutout cut beyond boundary into ceiling. <br /> <strong>July 15<br /> </strong>Windows installed 8am to 3pm <br /> More insulation removed. <br /> Problems: <br /> ?Wrong windows ordered; only two could be installed. <br /> <strong>July 22 </strong> <br /> Punch list and connect whole house fan to controls <br /> Problems: <br /> ?Whole house fan motor burned out on install; wired incorrectly. <br /> ?Ceiling fixture not reinstalled properly. <br /> <strong>July 27<br /> </strong>Remaining windows and patio door installed. <br /> More insulation removed. <br /> Problems: <br /> Window trim not caulked on outside. <br /> Some trim cuts not even with other pieces. <br /> Windows not cleaned after install. <br /> One piece of original trim recycled instead of replaced. <br /> Homeowner paid contractor paid about 2/3 of the contractual amount. The rest held until all work completed. <br /> <strong>through end of July, August, September</strong> <br /> Punch list work completed on windows, HVAC. Thermostat replaced. Whole fan wired correctly to dedicated circuit. Whole house fan hanging location shifting to optimum location. Duct work straightened. Damper installed on one duct to balance air. <br /> Insulation was blown 8/27/15. <br /> Problems: <br /> ?Heat pump cycling on for 30 seconds accompanied by buzzing noise that gets louder. <br /> ?Whole house fan not permitted. <br /> ?HVAC sub scheduled to work but did not show up; on another day, sub called several times but never showed <br /> <strong>Test out, code inspection<br /> </strong>Test out performed 9/15/15, Code inspection 9/22/15 and re-inspected for whole house fan permit failure on 9/30/15. <br /> Problems: <br /> ?Test out failed on air leakage. Did not meet SMUD HPP specifications. Rebate not available. Contractor offers to refund the difference. <br /> ?HVAC and window work passed inspection, but whole house fan was never permitted. Contractor pulled the permit, provided hard copy, inspector reinspected on 9/30/15. <br /> <strong>SMUD rebate preparation<br /> </strong>Contractor prepares JRT (job reporting template) for SMUD HPP and sends to homeowner for review. (9/18) <br /> Contractor prepares SMUD rebate application for homeowner (9/24) <br /> Problems: <br /> Some calculations incorrect on the JRT. Contractor resolved. <br /> Some rebates changed in the four months the contract work spanned. Contractor made up differences. <br /> <strong>Final Payment<br /> </strong>Homeowner made final payment on 9/30/15. <br /> <strong>SMUD rebate receipt<br /> </strong>Homeowner receives rebate check from SMUD on 11/5/15. <br /> Problems: <br /> Total $150 short of JRT. Inquiries with SMUD revealed that contractor revised JRT after last version was sent to homeowner. The latest JRT did not include the whole house fan in the project. Homeowner not informed. SMUD made arrangements to rebate the whole house fan. <br /> Takeaways: <br /> Sales rep made a good professional, technical, and personal impression without hard sell or scare tactics. One issue with verbal agreement. Scheduler at the contractor very responsive, efficient, and flexible. HVAC sub skilled, but sometimes unreliable and choice of apprentices unwise--made a bad impression of the company. Window snafu annoying.  <br /> Too much homeowner time spent on this contract: over ten days of visits, two no-shows, two code inspections, one test out. Too many emails to count. Final rebate prep never shared with homeowner. Test out failed air leakage test. <br /> <br /> <br />"

"The vehical was picked and delivered within the a scheduled time, and the delivery driver was very professional. He even provided disinfectant wipes to clean the steering wheel, shifter, doors and center console. If I need another car transported I would definitely hire UFA again."

"Showed up as scheduled to provide me an estimate. Confirmed that the damage was caused by a leaking shower drain connection,which allowed water to permeate the surrounding subfloor. He also informed me the the drain size wasn't to code. Should be 2" not the existing 1 1/2" inch diameter. Gene provided my with three options with each option increasing in price. Explained the positives and negatives of each option without trying to hard sell me the highest option. I chose the mid level,which didn't include replacing the south facing wall between the bathroom and the bedroom. Gene replaced the the drain pipe with the 2" and installed a new drain/hub. Removed sections of damaged sub flooring- recovered the the whole floor with new subfloor to make it more level ( problem in trailer homes ). Installed new cushioned vinyl flooring and trim. The floor came out looking fabulous !!! My wife just loved it and I appreciated how smooth it looked. I have been in the park maintenance business for 30 years ( recently retired) and I can tell you that I have a lot of experience with both good and bad contractors. I'm happy to say Gene is a good guy who knows his business inside and out and will explain what he is doing without making you feel dumb. He has gained experience in modern mobile homes thru ownership. Most will appreciate no surprise cost increases and his friendly demeanor. He was a pleasure to work with and did what he said he would do when he said he was going to do it.. I know that sounds kind of basic, but you would be surprised how many contractors have problems just performing the basics..Thanks Gene for a job well done!!! <br /> <br />"

"Andrew takes great pride in his work. He was patient and made sure we had the best pieces of lumber, matched the design of the rest of the remaining fence, saw and replaced the small gate we have to get in to our neighbor's yard, and made sure everything was cleaned up and in perfect condition before leaving every day. <br />"

"Great or I would not have them on monthly service. <br />"

"I sent an inquiry to Eric Olson about his minimum pricing and was responded to, via phone, by his sister Katrina. She was very knowledgeable and provided answers to all of my questions. <br /> We scheduled the repair and both Katrina and her husband Dennis arrived at the the scheduled appt. on time and with all of the supplies/tools necessary to complete my repairs. <br /> They were very professional and very thorough in making the repairs they were hired to do <br /> . <br /> They were were very personable and easy to work with. <br /> They made a point of telling me that if there were any leaks in my windows after their repair that I should contact them and they would take care of it. <br /> I only have this minor repair to leave feedback about at this time (it hasn't rained yet) but I can tell you that these two are hard-working, knowledgeable, dedicated, focused, detail-oriented and working to please their customers. <br /> I recommend them 100%. <br />"

"Overall I am very satisfied with Lazzarini home inspection and will be referring Joey to any friend or family in need of their services. Joey was very thorough and professional. He made a stressful process go smoothly and put me at ease."

Owner/Operator

"They were very professional, helpful and responsive in answering questions and giving us a quote. In the end, we decided not to repair the countertop and sink but replace it entirely. as the previous owner installed it and it no longer fit our decor. Even though we didn't use them to make the repairs, we were very impressed with their customer service."

I am a self-taught artist, initially drawn to experiment with pastels and colored pencil, and now working with acrylic on canvas. My art speaks for itself.