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"Haven Hub does not do landscape work. They subcontract out the job to random people who's work and experience (if any) is a mystery. The photos you see do not represent Haven Hub's work because you don't know who is actually going to show up on your property and likely, it's not going to be the same people. There is also no oversight of the project to make sure it's being done right. Here's what happened with us: 2 thorough consultations to draft a contract (Nick W), contract increases by 3k with no explanation, I was given the runaround for a few days, some poor excuse about stair walkways costing more than flat concrete and that the cost of materials was getting passed to me directly with no profit margin on Haven Hub's side, 2 weeks later people show up with no idea what they are doing on my property, we had guests that overstayed at our house so they got a hold of me at work to try and explain to someone with limited English and no video call what they needed to do. Different people showed up a week later to do concrete but had no idea what they were doing (the walkway). 2 weeks later another group shows up to lay artificial turf but I had to stop them because they didn't know where the turf was suppose to go. Keep in mind we are in contact with their "Chief Experience Officer" (Alex P) through this process. He says communication issue is because "English is not their first language" then proceeds to claim that everyone knows the project details even though they literally don't. Then they decide that they were not going to dig the planter holes or run the drip line on our yard. First it was because "your sprinkler valve is broken" (it wasn't), Alex argued with me about this as if he knew anything. Imagine someone trying to tell you about YOUR property and they have never seen or been to it. Then when his excuse wasn't getting by, the new excuse became "it's not on the contract" (the contract is vague), then when I brought up the planter holes that are clearly drawn on the contract, the excuse is "the soil in your area is difficult because it has rocks so it's going to cost you more if you want us to dig those eleven 5-gallon planter holes". I called their customer service number and got the runaround for a few weeks with the whole "we apologize that you feel this way" but never a "we apologize that we messed up" because there are two things that could have happened. 1) Nick repeated what we wanted and drew it on his project rendering but wasn't actually listening and what we asked for wasn't on the contract because he was being honestly absentminded, or 2) What we wanted in this project was heard, noted, and Haven Hub just didn't feel like doing it so they resorted to "technically its not on the contract" to pocket a larger profit. Anyway, Chanel-RS is also "an executive" and was in contact regarding the HUGE discrepancy in what we paid Haven Hub for and what we were getting. Every time I got an email it was about how they were diligently working on resolving this issue but basically, I would get calls from them at the very end of their day so if something needed to be addressed, it would just get pushed off to some unknown future date, just not that day. In the end, they didn't do anything to try and resolve anything other than send me what they think is considered an "itemized invoice" because I requested it. In total from the first consultation to project completion took 2 months. Our project was simple and basic and in the end, we did not get everything we asked and paid for, and we had to do free labor for Haven Hub. The only thing I can say that they were diligent and persistent about is trying to send someone to my house, without reasonable notice, to pick up the final payment and then constantly calling about it while the check was in a certified envelope on its way to their pretend office which apparently no one is actually at. After being as shady as they were and giving us no reason to trust them, why would I hand a 22K check to a random person showing up at my door? I'm not risking the chance of them pretending not to have it in their possession so they can charge me delinquency fees. You bet I paid the extra $10 just to certify that check. The only reason they are so scared that check isn't coming is because they are projecting their own dishonestly and lack of ethical business practices. Point is, don't hire them. You are better off just driving to Home Depot and picking up a few day workers to help you with the manpower. Haven Hub has been calling us non-stop to request that we remove our honest review. They tried to bribe us with gift cards and a "$1500 refund" to remove the original review on their business on Yelp."

"Very well. The men worked very hard in very hot weather. They completed the job a day early. They always left me a text when they took a break or needed to pick up something and they cleaned up their mess. I am very pleased and will use them when I’m ready to work on the side yard."

"Had a wonderful experience with American, would definitely recommend family and friends to work with this company. Thank you American Cool Construction for your help!"

"Can’t even express how satisfied we are with our completed work. Suggestions were made and I’m glad that I went with their professional ideas that I’m sure comes from years of experience. The crew was professional and clean and was on time"

"He did a wonderful job. Price was reasonable and he was timely."