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"Issue with Bell Mechanical This past August of 2024 we had a heat pump system installed in the house by Bell Mechanical. Unfortunately, we have had nothing but issues since with the biggest being no heat multiple times and now again today we are without heat in the majority of our house. It is freezing outside, we have a toddler and within the past week this is the 2nd time we have no heat (4th time since the system was put in). Not only is this a life safety issue, but it also is heart breaking to have your toddler tell you they are freezing. Looking for advice on next steps. We have never sued anyone or threatened to sue but this may be the time as we have had nothing but issues since the beginning. From the start we made it very clear that everything needed to be done to code and permitted. We were doing a lot of major renovations at our house and everything was being done to code and permitted. John (the salesman) at Bell said that was not a problem. John also told us that the only additional cost we could potentially incur outside of what he quoted us for the system and its installation would be a $500 fee for the installation of the heat strip. We accepted this and moved forward. After Bell removed our central air system and installed the new carrier system we got his with additional work needed at the tune of over 2k. Needless to say we were not happy. John told us the electrician they use and that if we used that electrician there would be no delay but if we used ours that it would cause a delay. So, we went with what John said as he was the expert. John got the electrician to come down a little in price which we were grateful for. Fast forward to when the building inspector came out to close out the permits for the work Bell did and other work being done at the house, the inspector told my contractor that the heat pump was not done to code. We were told that the electrical for it was not done to code and he could not close out the permit. My husband talked to the electrician Bell gave us who informed us that Bell told him to “cut corners” which was part of getting the cost down slightly. Reminder, we NEVER said to do this, we made it clear that everything needed to be permitted and even paid the permit fees to Bell. Back and forth with Bell and the electrician got the electrician to fix his work at no additional cost but Bell still needed to fix the outside plug which was not to code. Giovanni at Bell agreed that Bell would fix this issue at no additional cost. It has been 3 months now and Bell has still not rectified this issue and Giovanni and John are both nonresponsive to our follow-ups. Bell has also had to come out 4 additional times because our system was not working and again today, we have no heat. Today will be the 5th time they have to come out for issues on a system that is 4 months old. This is not OK. We have given Bell ample time to rectify the issues. Clearly they did not do the install properly and there is also the possibility we have a faulty system. We have never sued someone or went to court but then again, we have never had such large and costly issues."

"super friendly and helpful on all the decsions needed"

"They make sure the area was clean, there were no dirt. when they clean chimney they made a walk link to make sure that the house wouldn't get dirty. The supervisor is very knowledgeable they explained to me what they are doing and very professional and did a good job. They made recommendation of different fireplace design if i wanted to do upgrade in the future.."

"Job was done in a timely and professional manor."

"It’s my best home cleaning service yet. The did a great job. (Others have done a good job) I’ll use them again hands down."

"We have been using Loreclean for well over a year now and I simply can not say enough wonderful things about this company! I am beyond grateful to have found these angels! Highly recommend to anyone and everyone!!!!!"

"Excellent work, great communication, fair pricing… Everything we could have hoped for. Highly recommended."

"Do not hire these people. We hired them to clean and paint a house which we just purchased. There was a gigantic miscommunication between the work we were told they would do, and then what they actually did. At the first meeting, a very detailed list of everything was taken, and then nothing on this list was done, and we constantly had to remind them of the things they said they would do. For example, we were very clear that we wanted everything removed from the walls throughout the house before painting (a normal thing that should be done before painting), and they agreed, and then halfway through the job they send pictures, and nothing was removed from the walls. This then required them to go back and remove everything, and then touch up every spot they missed, adding several days to the overall job, and resulting in uneven paint spots on all the walls. In addition, they communicated with us that they don’t get paint on things like door hinges and windows and sent us pictures of the prior paint in places were paint shouldn’t be. Yet, when we moved in, they got paint on literally everything in the house. When I saw them painting, they did not use any painters tape or painters’ tarp throughout the whole house. We sill have paint drops on all the floors throughout the house, on the carpet, light fixtures, door knobs, etc. They even painted the windows shut in multiple rooms and painted the bathroom sealing fan shut, when they could have easily dropped the fan, and painted just the ceiling above it. I spent hours removing paint and freeing open the windows. In addition, while we were told they would clean the whole house, top to bottom, whole rooms were not cleaned, as previously agreed upon, and per the contract. In addition, the whole project was estimated to take two weeks, with the understanding that they might need another day or two if necessary. Baring a supposed family emergency, it took them a total of four weeks to complete the project. Twice the length they said it would take. In addition, the quality of work they did was just incredibly poor. With very little attention to detail or care in their work. They said they would spackle all hole and repair things, and this was barely done. The sheet rock they installed doesn’t align with the floor, walls, and electrical outlets. We were also told that they would “take care” of the whole basement, which apparently only meant painting and sheet rock, not replacing the ceiling and carpet, which we were told they would repair for us. Again, a giant miscommunication between what we were told they would do, and what they ended up doing. They also recommended someone to come and replace the baseboard heaters throughout the house. When this person came, he accidentally cut himself while working, and then proceeded to get blood all throughout the house and on the newly painted walls and newly cleaned carpets and floors. It was a complete disaster. They also informed me that this person, who they recommended, has been caught previously drinking alcohol on the job, so why they still recommended this person is beyond me. At the point they were all done, according to what they felt they needed to do, Ed said he’d come back to do a final walk through with us and give us some additional trim which Ed said he’d pick up for us and install. We gave him money for the trim, and then we never heard from him again. He has never responded to us and has since ghosted us. So just to be clear, he stole money from us. In addition, him never returning resulted in him leaving all sorts of supplies, debris, and trash inside and outside of our house, which we needed to clean up. He also left a several hundred-dollar ladder which I guess is ours now? He just left it here and never showed up again. I see some of his replies on this website, and please be aware that he might reply to lie and try to downplay all of this. But this is 100% true and accurate to the level of work that Ed and his team did. Do not work with these company under any circumstances."

"Sirlei and her team come to service my house once a week and when they initially started they were aware of my dog and two cats, and all three of them ADORE the women which was a relief because the women interact so kindly with my pets so much so that Teddy, my Yorkie, waits for them on Fridays. But I think it really hit my family and I when we adopted a dog who was neglected and we were worried because he doesn’t let anyone pet or touch him, he is scared of humans in general. Their first and ongoing interactions with my adopted dog has been beyond amazing. He feels safe even when they are cleaning and this is a dog that is scared of someone just petting him. The women are amazing and my family and I can’t say enough good things about them and this company as a whole. In the type of person that wont trust someone if my dog(s) dont trust that person and my dogs beyond love this crew. There are times I wonder where they are, just for them to be getting rubs by the women. 10/10"