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"Bill and his team did a variety of home repair and improvement projects on my 40+ year home Fall 2024. We a couple months. These included: repairs : replacement of wood sub flooring/framing in basement ceiling/upstairs, covering outside side door concrete steps on slate,and cresting a new sidewalk to lead up to it, cleaning front of house stonework and putting protectant on it, building new short frame and drywall in order to replace old closet doors, dry walling and painting interior room and more. What impressed me most were the professionalism and expertise of Bill and his team in every way. Quotes were detailed, and multiple options were provided when needed. I was kept informed of daily schedules and progress, the contractors were skilled, meticulous and excellent with prep and cleanup. Personally, they were conscientious, diligent and trustworthy, as well as patient, friendly and kind, including with very curious twin five year olds there several afternoons a week. "

"They were very helpful and also took a look at our downstairs unit that was giving us trouble. I'm glad we went with them."

"technician was affable and competent. however initial quote was outrageous and negotiate price still exorbitant, even taking into consideration of the day of the week. 1hpur labor and $30 worth of parts does not equal $ 374"

"Pete Russo Plumbing is one of the best, if not THE BEST, plumbing companies in the area. I recently had the need for a plumber, and on the recommendation of a couple of neighbors, called Russo. I could not have been happier that I did! Todd, the gentleman who answered my call and scheduled my service, is a true professional. He answered my questions, quoted a price, etc. in a truly professional manner. Alec, the plumber who performed the work at my home, is an amazing plumber. Not only is he a skilled technician, he is intelligent and resourceful when seeking solutions to any problems which might arise along the way. If you are in need of a plumber, and don't know who to call, contact Russo. You will be glad you did."

"Went great and great follow up"

"They did good no complaints so far. I'll let you know next month if I feel the same way."

"They truly live by the code of "you get what you paid for". The price was cheaper than expected (and they included a free estimate too). So ultimately, our slow bathtub drain was cleared. However, the technician had terrible housekeeping. After stripping the caulking around the overflow valve, they left the caulking pieces in the bathtub and told us to flush them down the drain (?!). They said the provided bio solution would clear the pieces just fine...but why do that when a trash can is less than a foot away?? Then, they did not offer to reseal the valve they just opened...just left a mess for us to pick up. As such, we will not be using them again next time...free estimate or not. If we wanted the bare minimum, we would have done it ourselves."

"I wouldn’t be writing this Review if one thing would have happened, TALK TO ME. Don’t place the answering service in the position of telling a Customer that the Supervisor has left for the day at 2.45p on a Thursday. Especially when the Horizon repairman had just fried our whole cooling system, including the thermostat!! What started with a bad fan motor in a new AC system that was only 3.5 years old in a $10,000 system, for which we had waited 4 days for the new motor to be installed. Add to that the fact that the repairman told me he would be at our home at 8.30a and didn’t arrive until 11.30a - after having to use a vacation day to wait at home for them to arrive. Then telling me this will be ‘quick’ all I have to do is switch out the motor by mounting it and plugging in the new one. Hours went by, nothing. He comes in to test the thermostat and it is non-responsive. He tells me to get new batteries, which I did. Then asks me, “these are new?” To which I say, ‘of course’ - you watched me take them out of the box. Then he goes out to his truck for the next 1.5hrs, supposedly speaks with his Supervisor and comes in and tells me that he has fried the system. I reply by saying I will be calling a senior person to speak with them. Called 4 times and never spoke with anyone. Each time I waited on hold for an extended period of time. Each time, I was then told by the answering service that someone would call and never did. Then at 2.45p I am told “everyone has left for the day” and no one would be calling. This was a Thursday, I had been home all day and no one would speak with me. We remain without an AC system, no plan, no calls - - nothing!!! If I could rate them a ZERO, I would,"

"Aaron did not disappoint. They had to come back as the water heater wasn't the one we needed. No issues, was prompt and professional."

"Just like some the other comments….Extremely unprofessional customer service person who answers the phone, interrupted several times and hung up on me. If you have a problem with their work won’t help you. Even when I inquired about warranty of their work I got a rude attitude.DO NOT RECOMMEND"