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"The tree was removed but the experience was not pleasant. On the day before the tree removal, the USAF person said if I wanted them to take away the debris, they would charge more. If they left them along the curb, there would be no extra charge. So I asked them to leave the debris along the curb. However, township refused to collect the debris because the trunk diameter is bigger than 6". I then contacted USAF, asking them why they didn't cut the trunk into smaller ones. The same USAF person said, "sorry, we can't change the diameter of the tree". While I didn't know the township regulation, I assumed they as professionals should know it. If township doesn't collect the debris, why leave them there? In sum, my experience w/ USAF is that other than money, they have very low (if any) interest in customer experience. I am giving them a D because of their poor customer service."

"Good job by crew. Cleanup very good and courteous service."