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"They were prompt, did as promised, left the job site clean and very professional."

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"I've worked with Evergreen since we purchased our home in 2020. They've done a multitude of projects for us, the most recent being installing an entirely new HVAC system (two units inside and out). They are on time, friendly, courteous, and very professional. They even put up with our rather high-strung little poodle. We had multiple companies bid our job, and we chose Evergreen both because we knew they would do a good job and stand behind their products. We also knew they would be great folks to have in our home doing work. It's never easy when contractors are in your living space, but they make it as pleasant as it can be. Thanks to Shaun and his team for doing such a great job for us, many times over!"

"Josh Wilder from Roth Home was excellent. He inspected my outdoor faucet to provide me an estimate to get it fixed. During his inspection he determined there was a blockage and had got the faucet operating with running water in a matter of minutes. He was very professional, punctual, and courteous."

"made an appointment because the price quoted to me to diagnose my issue was $89 plus tax, if any repairs are made that would be additional. technician spent 15 min in attic to determine nothing was wrong and then spent remaining time speculating what it could be. After all was said and nothing done my bill came to $307. Technician indicated that it was an extended diagnostic visit. I was shocked and appalled! No tools were used, no repairs were done just the technician speculating on my dime. Contacted the main office and Eva said she would refund me $89 by check. It's gouging and dishonest. If I had known i was being charged by the hour, I guarantee he would have been out of my house 20 mins after he arrived. Im considering contacting the BBB and the attorney general if this is not resolved satisfactorily. I have no problem paying the diagnostics charge of $89 plus tax but not the extended portion."

"Great service"

"Trustworthy honest I am happy to say Service Now is the best Furnace/Air conditioning service co that I have used in my Beaverton home for 30 years. I appreciate the employees Hudson and Seth who were polite, efficient and thorough."

"He had specific experience with the unusual situation -- a ground source heat pump with an energy-saving feature that uses excess heat from the compressor to pre-heat water and store it in a second water storage tank. Fixed it; it works great. He was also very friendly and good at explaining what he was doing."