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"The installers were very hard working. They did not do one of the corners correctly and part of this floor is a piece of raw wood which moves around and is a safety hazard. I have lung cancer and because o0f my current chemo and radiation sessions I'm having a hard time coordinating my health care with the installers"

"Great guy responded immediately sent him some pics of the issue we had he came a couple days later showed up early even fixed another issue while he was doing the main issue i had great pricing and very knowledgeable. Will keep his contact and use him in the future. "

"Bob and his crew did an amazing job at my Pilates studio. They had to remove old rubber flooring that was glued to old carpet. Then they prepped the concrete subfloor to perfection and installed vinyl plank flooring. They did a beautiful job at an excellent price. Bob was helpful and communicated during every stage of the process. They finished on time and the results are fantastic. I will definitely hire him when it's time to do the flooring in my home."

"Carlos and his crew built us a custom fence for our house. If you are like us and want a fence that is not made out of plastic or paper thin cedar or pine give Carlos a call. Our fence is made out of beautiful wood boards that are weather over this winter before we stain. I can not say enough about how well the fence came out and how well Carlos and his crew work."

"Kevin admitted that my request to repair my pool cover was something he had never done before. He said that he would do his best. He was fabulous and did a great job. I would definitely recommend him to anyone who needs work done. "

"The crew was quick and efficient - left the house clean and looking fantastic. Ken was helpful and patient as I weighed options and made my decision. I'd highly recommend working with Domenic & Sons for a flooring project and will look to hire them again when I need my next work done."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."