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"The finished product was great, and done in a timely manner."

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"Helped us thru such a battle with Allstate! Reconstruction was nice job! Enjoyed working with Johnathan n Jennifer n appreciate their endurance for the homeowners"

"Extremely unreliable and unprofessional! We contacted them in April. They would not let us know when they were coming. They would say one day and then not show up. We wouldn't hear anything from them unless I called. Once they finally came the repair required a contractor first. We waited for them to contact a contractor for two months. Once we got a contractor his part was done in 2 days. Then we had to wait again for Bailey Plumbing to come do their part. I was told they would come on Wednesday, they never showed up, I called and was told they would come Thursday. I stayed home for several days waiting. Then when they showed up on Friday they sent a guy who took 3 hours to replace a faucet. Some other guys finally showed up to help him and he had done it all wrong. They had to take it apart and start over. One of them cut and burned my bathroom floor."